JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Site Operations Manager

Are you a natural organizer with a passion for exceptional service? Do you enjoy being the central figure who ensures everything at a location runs smoothly, from customer experience to technical management? As a Site Operations Manager, you will be the indispensable linchpin that elevates our facility services to the next level.

If you thrive in a dynamic role with significant responsibility and love building relationships with clients, vendors, and colleagues, then this is the challenge for you!

Your Role as Site Operations Manager

You will be the primary point of contact and the face of our facility services on-site. You'll ensure our end-users have an excellent experience by providing authentic, caring, and timely service. You are independent, resilient, and comfortable in a role where you report to a remote manager.

Your responsibilities will include:

1. Creating the Ultimate Customer Experience

Build and maintain strong relationships with all stakeholders: clients, landlords, and vendors.Communicate openly, honestly, and transparently, tailoring your message to your audience.Support events, on-site activities, and concierge services.Coordinate catering and mail services in an efficient and customer-oriented manner.

2. End-to-End Operational Management

Act as the 'go-to' person for all facility matters, projects, and crisis management.Manage work orders through our CMMS, keeping a close eye on all deadlines.Conduct site inspections to ensure the location consistently meets the highest EHS and quality standards.Handle minor technical repairs and serve as the first point of contact for issues, including after-hours escalations.

3. Vendor and Financial Management

Monitor vendor performance against KPIs and SLAs, taking corrective action where necessary.Take local responsibility for Building Management Systems, PPM schedules, and the correct processing of work orders.Manage the local budget, process purchase orders and invoices, and ensure a seamless financial process.

4. Safety, Quality, and Leadership

Ensure full compliance with all H&S, quality, and compliance procedures.Lead by example and actively contribute to a positive team morale and strong work ethic.Coach and mentor colleagues, fostering a culture of collaboration and continuous improvement.

Sound like you? To apply, you need to be:

Experienced, with a minimum of 3-5 years in a Facilities role or a similar hospitality background.A natural relationship builder with a passion for customer experience and a proactive, flexible mindset.A self-starter who takes ownership and is driven to achieve results.An excellent communicator with strong written and spoken English skills.Resilient, able to prioritize effectively, and capable of switching between operational tasks and strategic reporting.Proficient in Microsoft Office (Excel, Word, Outlook); experience in a tech environment is a plus.Holding an IWFM Level 3 / FMN qualification (or studying towards one) is beneficial.

What We Offer

A challenging and highly independent role where you can make a real impact.The opportunity to act as a 'Culture Champion' and be the face of JLL and our client.Room for professional development, training, and mentoring.A dynamic work environment at a leading global player in commercial real estate.

Does this sound like you? Don't wait any longer—apply today! We look forward to getting to know you.

#LI-WM1

Location:

On-site –Amsterdam, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.