Facilities Coordinator Job ID 251594 Posted 09-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Cramlington - England - United Kingdom of Great Britain and Northern Ireland **DURATION: 5 MONTHS FIXED TERM CONTRACT** The Facilities Coordinator supports day-to-day delivery of soft and hard services, manages third party contractors and ensures a safe, compliant, and high quality workplace experience. The role acts as the operational point of contact for on-site service partners and 3rd party contractors, ensuring services are delivered to agreed standards, within budget, and in line with UK health & safety legislation and CBRE policies. This role will work closely with CBRE’s Productivity Coordinator and Planner / Scheduler. **Key Responsibilities:** **_Soft Services Operations_** + Work closely with on-site Soft Services Leads for Security, Cleaning, Waste and Catering. + Coordinate day-to-day delivery of Pest Control, Grounds/landscaping and Laundry, + Maintain service schedules, SOPs, and Service Level Agreements (SLAs); track KPIs. **_Contractor & Supplier Management_** + Act as day-to-day contract owner for soft and hard services vendors + Raise and manage work orders in CAFM; triage/reactive requests and close-out within SLA. + Plan PPM activity (where applicable to soft services), ensuring minimal business disruption. + Validate RAMS, permits to work, competency/insurance, and site inductions for all contractors. + Participate in monthly/quarterly supplier governance meetings; track actions, continuous improvement, and innovation opportunities. **_Health, Safety & Compliance_** + Promote a positive EHS culture, ensuring compliance with relevant UK legislation (e.g., Health and Safety at Work etc. Act, Management of H&S Regulations, RIDDOR, COSHH, Manual Handling, DSE, Fire Safety Order, LOLER/PUWER where relevant) and company policies. + Conduct routine workplace inspections, housekeeping audits, and contractor spot-checks. + Support risk assessments, method statements review, permits to work, and control of high risk activities (hot works, working at height, confined spaces—if applicable). + Coordinate incident reporting, near-miss capture, and corrective actions; maintain H&S records and dashboards. **_Customer & Stakeholder Experience_** + Be the first point of contact for facilities queries; deliver a proactive, solutions-focused service. + Communicate planned works, service changes, and incidents; manage expectations and feedback loops. **_Data, Systems & Reporting_** + Operate the CAFM work orders, asset/service records, and reporting. + Produce weekly/monthly reports on KPIs/SLAs, incidents, compliance checks, + Maintain accurate site documentation **Person Specification:** + Experience in facilities/operations coordination with soft services and contractor management exposure + Working knowledge of UK H&S legislation and safe systems of work (RAMS, permits, inductions) + Competent with SAP/helpdesk, MS Office/365, and reporting + Strong stakeholder management and supplier interface skills + IOSH Managing Safely (minimum); NEBOSH General Certificate preferred + IWFM Level 3/4 or equivalent + Experience in GMP environment would be beneficial + Core hours Monday – Friday (07.30 – 16.000 with flexibility for events, emergencies, and contractor supervision CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)