Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

Responsibilities:\n\nProvide general overall CRE facilities services, including continuous monitoring of locations.\nAddress client inquiries and concerns ensuring customer satisfaction.\nFollow up with requester on work orders to ensure customer satisfaction.\nRespond to facilities inquiries and complaints, assess problems and take necessary corrective action.\nCreate work orders and assign work orders to tech staff and vendors.\nResponsible for reviewing\/processing vendor invoices for accuracy and coding.\nCoordinate vendor relationships, train vendors on work order and billing procedures.\nDevelops and maintains positive relationships with customers (includes site visits), be the liaison between vendors, techs and customers.\nCommunicate frequently with customers, landlords and vendors to resolve issues and provide status updates.\nStrong organizational skills with the ability to handle multiple priorities.\nAbility to provide efficient, timely, reliable, and courteous service to customers (internal and external).\nAbility to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.\nRespectful demeanor toward other associates and managers that promotes a positive and professional work environment.\nUnderstand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and\/or account activity.\nAdditional task as assigned. \n\n

Requirements:\n\nHigh School diploma or equivalent (GED).\nMinimum of 2-5 years Mail\/Print services related experience preferred with knowledge of commonly used Office Services procedures.\n1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).\nExcellent customer service skills; must possess a \"can do\" attitude.\nExcellent communication skills both verbal and written.\nPrior experience working with a work order system\nPrior experience working in facilities\/property management\nValid Driver's License.\nAbility to effectively work individually or in a team environment.\nCompetency in performing multiple functional tasks.\nAttention to detail.\n