**Job Title: Facilities Call Center Specialist** **Job Description** Under the direct supervision of the Facilities Supervisor or the appointed shift commander, this role is responsible for dispatching Facilities Personnel to both emergency and non-emergency service calls. The specialist answers incoming phone calls, operates a computer dispatch system, monitors the Enterprise Asset Management System (EAMS), and inputs incident reports as necessary. **Responsibilities** + Answer all telephone calls promptly and courteously, triaging and prioritizing them to dispatch calls in an appropriate order. + Monitor radio traffic during potentially dangerous situations, dispatching additional personnel as needed. + Maintain current status of personnel in the field and enforce proper radio control and courtesy. + Monitor the Enterprise Asset Management System (EAMS) to dispatch personnel appropriately. + Question emergency callers to gather complete and accurate information for emergency response. + Enter all relevant information into the Enterprise Asset Management System (EAMS), maintaining accurate work orders and log notes. + Ensure a thorough work process, completing each step in critical processes. + Determine the appropriate department to respond, such as facilities or security. + Use automated software programs like Microsoft Word and Excel to prepare daily and weekly reports. + Brief incoming personnel on new or ongoing information relevant to the shift. + Review workflow processing to ensure all operations are executed professionally and timely. + Liaise with line supervisors and other entities as necessary. **Essential Skills** + High School Diploma or GED equivalent. + Four to six years of progressively responsible and directly related work experience. + Adaptability to change and ambiguity. + Ability to generate ideas and coordinate administrative solutions. + Observation and recall of names, places, and incidents. + Planning, organizing, prioritizing, and meeting deadlines independently. + Calm, tactful, and courteous communication. + Problem-solving and solution identification. + Effective speaking and writing skills. + Ability to work in a fast-paced environment. + Capability to work well with individuals at all organizational levels. + Proficiency in executing caller interrogation to determine the problem. + Ability to relay and document essential situational information accurately. + Knowledge of computer systems and software used in the functional area. + Understanding of local, state, and federal regulatory requirements. + Knowledge of police/law enforcement procedures and techniques. **Additional Skills & Qualifications** + CADL - California Drivers License - Valid And In State. + Experience in customer service, call center operations, facilities maintenance, and emergency response. + Knowledge in mechanical, plumbing, carpentry, painting, drywall, and HVAC. **Why Work Here?** Join a world-renowned hospital that offers great benefits and opportunities for growth. Experience a supportive environment that values the contributions of each team member. **Work Environment** Work under the supervision of the Facilities Call Center Supervisor. The position is located in Menlo Park, CA, with a shift from 10:00 pm to 6:30 am, Wednesday through Sunday, including a 30-minute lunch break. The environment involves no exposure to blood, body fluids, or tissues and adheres to all safety and operational protocols. **Job Type & Location** This is a Contract position based out of Menlo Park, CA. **Pay and Benefits** The pay range for this position is $21.13 - $25.37/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Menlo Park,CA. **Application Deadline** This position is anticipated to close on Feb 4, 2026. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.