Job Posting Title:

Facilities and Operations Services Training Manager- DLR

Req ID:

10135615

Job Description:

In the Manager role, you will have responsibility and provide oversight for the Facilities and Operations Services (FOS) Training Delivery team at the Disneyland Resort. You will develop and implement the training delivery strategy for FOS clients, including but not limited to Onboarding and Skills training, Attractions and Facilities training, and Animation and Technology training, ensuring compliance for Regulatory Training through reporting and training delivery. This position leads and develops a team of Training Managers, Training Specialists, and Trainers.

Responsibilities/You will:

Model safe behaviors at all times and encourage team members, peers, and partners to do the same

Develop strategic goals, plans, and objectives for the team to optimize performance. Clearly communicate those to team members to ensure they understand how their roles contribute to the team’s charter

Manage the overall scheduling, delivery, tracking, and reporting of training content and curricula for the FOS organization

Develop team members, evaluate performance, and provide ongoing coaching and feedback. Promote accountability for results and client service. Ensure appropriate processes and metrics are in place

Provide oversight to all activities through monitoring, ongoing communication and problem-solving with direct reports

Develop an annual budget. Track and handle budget requirements and timelines

Conduct needs analysis and solicit executive support to improve the quality of the learning experience. Measure effectiveness and share results with peers, clients, and leadership

Lead process automation where appropriate to increase efficiency

Provide support to new expansion initiatives with appropriate training in alignment with project schedules and support requirements. Support special projects and initiatives at leadership’s request

Establish and maintain a sustainable process for Attractions ride critical job plan qualifications with a three-year refresh cycle

Be accessible. Maintain relationships with FOS and Operations partners, Employee and Labor Relations, and external vendors

Share best practices and align processes where appropriate with Walt Disney World, Aulani, and other Disney partners as appropriate

Understand key technology improvements as they pertain to training. Keep current with new technology used in attractions and ensure training requirements are met

Be a solution-oriented partner. Deliver innovative ideas/solutions to training issues

Basic Qualifications/You will have:

5+years of experience leading a team

Ability to think strategically and be a change agent

Demonstrated skills and experience in training technical subject matter

Demonstrated technical skills relating to The Walt Disney Company attractions and facilities systems

Proven ability to translate technical training requirements into implementation plans

Advanced capability to speak, write, and present at all levels

Experience leading cross-functional teams and projects

Experience leading and facilitating discussions

Demonstrated excellent relationship management and collaboration skills

Proficient in the use of Microsoft Office tools, Outlook, Sharepoint, and relevant learning management systems (LMS)

Demonstrated analytical skills

Participation in occasional 2nd and 3rd shift work

Preferred Qualifications:

Experience working with unions

Knowledge of Disneyland Resort FOS organization and business practices

Knowledge of Disneyland Resort regulatory compliance training

Proficiency with D Learn, Maximo, HotSOS, and Business Objects

Required Education

Bachelor’s degree

Preferred Education

Bachelor’s degree or equivalent work experience – in training and development, engineering, or business

Master’s degree in technical or business field

Benefits and Perks: 

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

The hiring range for this position in DLR is $133,800.00 to $154,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Park Ops

Job Posting Primary Business:

Cast & Guest Experience Strategy (WDW)

Primary Job Posting Category:

Facilities Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2025-12-17