Facilities Administrator cum coordinator Job ID 225081 Posted 16-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Singapore - Singapore **Facilities Administrator Cum Coordinator** **Responsibilities:** **Front Desk & Guest Management** + Greet all visitors, vendors, and staff professionally with a minimum 95% satisfaction rating from internal feedback forms or mystery audits. + Maintain the reception area to a hospitality-grade standard, including cleanliness, signage, and availability of updated materials. + Answer incoming calls within 3 rings, with accurate call routing and message taking. Maintain zero complaints regarding call handling. + Ensure all guests are logged, screened, and issued correct passes per security protocol, with zero unauthorized access incidents. · Maintain 100% compliance with reception Policy and SOPs, visitor handling, data privacy, and emergency response. **Meeting Room Management** + Conduct daily room checks for readiness and cleanliness.Submit service requests within 30 minutes if issues are found. + Track room utilization and raise red flags for underused or overbooked rooms. + To check, maintain and replenish office supplies and stationery to avoid stockouts on essential items (e.g. printer paper, pens, whiteboard markers). **Health & Safety Support** + Observe and report all near misses and incidents within 30 minutes of occurrence with a formal incident report submitted within 24 hours. + Adhere to and enforce all site-specific emergency and security procedures. + Participate in 100% of emergency drills and ensure area compliance is up to date. + Immediately notify relevant authorities of incidents, with a response time of under 10 minutes. + Minimum 1 safety observation submission per month in Harbour platform. **Vendor Management (Technical Services)** + Coordinate daily and ad-hoc service requests with housekeeping, maintenance, and pantry vendors ensuring zero service. + Ensure vendors adhere to visitor management procedures and site-specific safety protocols. **Administrative Support** + Submit facility-related reports, procurement requests, and assignment outcomes on time, with zero rework due to error. + Maintain front desk documentation (visitor logbooks, handover records, SOP binders) in an audit-ready format at all times. + Log, track, and resolve complaints within 1 business day for minor issues, 3 days for escalated ones. + Support as backup to mailroom services when required. + Maintain a documented resolution rate of >90% within SLA. **Requirement:** + Nitec in Business Administration or equivalent qualification from a recognized institution. + A minimum of 2 to 3 years of relevant work experience in facilities management, particularly in office administration, is an added advantage. Fresh graduates are welcome to apply. + Good team player and time management. + Possess strong self-discipline, good planning and organizing ability. + Has a good safety mindset and displays good WSH behaviors. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)