Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food & Beverage Supervisor for Hampton Inn & Suites Maui North Shore in Kahului, HI. BRIEF OVERVIEW OF ROLE RESPONSIBILITIES + Assists with restaurant revenue generation + Streamlines restaurant operations to include products and services + Oversees team performance + Assists with Hiring, onboarding and training new and current ambassadors + Manages and mediates team and guest engagements + Ensures and measures guest satisfaction across all appropriate platforms + Adhere to health and safety guidelines state or local requirements + Adhere to brand and management guidelines and operational standards + Assists with ambassador relations to include coaching and counseling + Assists with daily payroll and tip-tracking responsibilities + Assists with beverage programming, including menu engineering and ordering + Manages inventory for department (daily and month end) DEFINED OVERVIEW OF ROLE RESPONSIBILITIES + Build, lead and manage a direct outlet and team to its full potential. + Directly responsible for supporting, guiding, and developing leadership and hourly ambassador performance, to include, but not limited to + Create consistency in products and services. + Has awareness; demonstrates and leads by example to exceed outlet needs and expectations. + Multitasks with accuracy; develops responsibility and promotes accountability within a team environment. + Create memorable guest experiences through service dynamics and remarkable service. + Provides adequate communication that guides desired action and behaviors for departmental productivity. + Adopt positive mindsets that focus on solutions with strong problem-solving techniques. + Stay current and connected to industry trends and standards to influence guest and ambassador experiences. + Provides robust supervision that encourages individual and collective growth with desired results, driven by team goals and objectives. + Define, evaluate, and modify where necessary. + Conducts performance evaluations that celebrate strengths and identify areas of improvement with constructive feedback. + Expects the best, makes a difference through applauding effort and progress and celebrates individual and collective successes + Ensures there is follow-up, follow-through, and accountability when goals are not met with a detailed action plan for improvements. + Provides ample direction within a healthy learning environment that promotes clear and consistent expectations with accountable measures. + Guides and supports team members to be effective and efficient while under pressure. + Flexible and approachable in daily operations in relation to training, service execution and overall performance. + Promotes and exhibits good time management in all operational aspects of planning, service and execution. + Provides leadership with constructive coaching and counseling measures to correct undesirable actions and behaviors that produce positive outcomes. + Takes an active role in overall performance; actively listens to ambassadors to strengthen skills, knowledge and understanding of all outlet roles and responsibilities. + Makes effective decisions driven by awareness and experience to cultivate a positive working environment. + Retains current and recruits potential new ambassadors and guests. + Engages and fosters emotional connections that preserve relations with continued support and direction. + Teaches in the moment for immediate excellence and drives talents through focus and detail. + Provides operational control that promotes optimal performance opportunities with achievable measures and rewarding results. + Rectifies projects/programs in crisis with quick, firm intervention to gain operational control and strengthen overall operations. + Be proactive, not reactive, to operational changes that fluctuate with business demands and personalize the guest experience for long-term sustainability. + Product and Service Development + Directly responsible for daily operations and outlet growth, including, but not limited to + Oversees service execution of the main dining room and PDR space in partnership with outlet leadership and event coordinators. + Preserves an immaculate appearance, conducts daily inspections prior, during, and post service in adherence to brand/property/outlet standards. + Adheres to all health and safety procedures, to include food handling and hygiene standards and beverage regulations. + Proactively plans and delivers daily pre-shift huddles in partnership with the culinary team in preparation for service. + Prepares and submits operational reports and other administrative documentation required by departmental/property leadership within the predetermined timelines. + Ensures that all outlet menus are accurate and priced accordingly in the POS system for effective service and profitability. + Periodically evaluate restaurant equipment for repairs and maintenance; schedule service needs in a timely fashion. + Creates, defines and reviews clear and consistent goals and objectives that are purposeful to service and task-oriented. + Creates, recommends and implements purposeful promotions that generate additional revenue outside of normal outlet operations. + Proactively plan for upcoming holiday and seasonal menu changes in adequate time to include menu implementation, promotion and marketing practices and POS system updates + Assists with creating and implementing purposeful community food and beverage programs and events, property wide. + Adheres to company/property grooming standards and promotes required criteria within their direct team. + Attends departmental and leadership meetings as required by senior leaders. + Developing Guest Relations + Directly responsible for guest interactions, including, but not limited to + Provides an exceptional level of hospitality that excites and intrigues all. + Guest engagement (prior, during and post-dining experience) + Proactively assesses guest satisfaction trends. + Table touches throughout service. + Evaluate all social platform reviews and GSS feedback; recognize and develop opportunities of improvement to actively overcome underperformances. + Provides remarkable guest recovery with genuine interactions that focus on individual experiences that preserve the guest experience before they leave the establishment. + Provides follow-up measures, if necessary + Build historical data via a reservation platform and acknowledge guest loyalty and recognize new guests. + Tracks and evaluates individual and collective performances to develop service performance. + Develops service dynamics; actively manages reservation and waitlist systems to outlets’ full potential by supervising capacity and pace of service. + Outlet-specific cost controls + Directly responsible for outlet profitability by maximizing revenue and minimizing expenditure, including, but not limited to + Adheres to food and beverage controls, preserving food and beverage costs. + Adheres to labor controls concerning budget, forecast and actuals. + Develops server financial performance, improving average check spends. + Create, develop and execute incentive programs to maximize sales and revenue. + Maintains sales knowledge and actively discusses financial performance goals. + Creates realistic outlet schedules and approves timesheets in relation to business demands. + Comply with property standards and deadlines by owning payroll processes. + Assist with month-end inventory. + Outlet training and education + Directly responsible for developing daily/weekly/monthly training topics for all restaurant positions, to include, but not limited to + Leadership, servers, hosts, dining room assistants and bussers + Directly responsible for implementing all training programs, including, but not limited to + Breakfast, lunch and dinner service standards + Steps of service + Service etiquette and excellence + Critical moments of service + Awareness and attention to detail + Opening and closing procedures + Beverage knowledge to include beer, wine and liquor + State/Brand alcohol awareness certification compliance + Menu knowledge + POS system practices + Cash handling procedures + Financial reporting (end of shift) + Accurate tip reporting + Reservation system + Digital menu compliance + Safety and sanitation standards + Policies and procedures + Development of training tools and resources for continued education + Directly responsible for BSA Standards and training compliance Amazing Benefits At A Glance: + Rate of Pay: $25.00/hour + Team Driven and Values Based Culture + Medical/Dental/Vision + Vacation & Holiday Pay + Same-day pay available + Employee Assistance Program + Career Growth Opportunities/ Manager Training Program + Reduced Room Rates throughout the portfolio + Third Party Perks (Movie Tickets, Attractions, Other) + 401(k) with company match + Employee assistance program + Employee discount + Flexible schedule + Flexible spending account + Life insurance + Parental leave + Referral program