Description Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a 3PL Specialist or External Fulfillment Specialist you will be required to bridge the gap between Amazon Operations and that of the 3PL fulfillment centre. As a 3pl Support Specialist you will be the point of contact for all Amazon departments who may have to contact the 3pl with queries from bin checks to transportation issues. Key job responsibilities - Measure and monitor workflows, track onsite performance, of third party logistics (3PL) - Use data analysis to identify ways to optimize safety, quality and productivity - Resolution of operational problems in the flows to/from external service providers - Resolution of problems that may require working onsite as a supervisor or auditor of the operations - Acting as a point of contact through the communication between Operations and related partners, such as Supply Chain, Retail and Transportation teams. A day in the life You will manage daily tasks related to 3PL performance and work on ad-hoc projects, new implementations, and optimization ideas. This often involves deep-diving into issues, identifying root causes, and finding the best solutions, whether through Amazon systems or by collaborating with the 3PL. Effective communication is essential at all levels within both Amazon and the 3PL organization. Your role will include joint projects, investigations, and delivering training on Amazon processes and tools to ensure smooth operations and continuous improvement. About the team Travel Requirements: Extensive travel to 3PL locations may be required if business needs occur. Basic Qualifications - English proficiency at a minimum of B2 level - Advanced proficiency in Polish language in written and verbal communication (C1 Common European Framework of Reference, CEFR) - Relevant experience working with data analytics and using these metrics to identify problems - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Preferred Qualifications - Experience of stakeholder management including building and maintaining professional relationships - Experience in an operational environment, such as logistics, retail, hospitality, or customer service Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.