Dealership:L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities

Lithia Chrysler Jeep Dodge Ram of Tri-CitiesExpress Lube Advisor

Pay: Earning Potential of $42,000 - $78,000 per year, Commission based.

Schedule: Alternating Tuesday-Saturday/Mon-Fri 7am to 4 pm. Must be available Mon-Sat to be considered.

Start your career with a team that puts people first.
At Lithia Chrysler Jeep Dodge Ram of Tri-Cities, we’re looking for an enthusiastic and customer-focused Express Lube Advisor to join our fast‑paced service department. If you’re energized by helping customers, thrive in a team environment, and enjoy keeping things running smoothly, this is a great opportunity to grow your automotive career with one of the nation’s largest and most respected automotive groups

Our Ideal Candidate Must:

Have a positive attitude and be customer service friendlyAdept at sales approach and consulting with customersBe able to navigate technology with easeBe passionate about the Chrysler, Jeep, Dodge and Ram brands and desire to be in the auto industry as a career pathPrevious dealership experience is a PLUSAbility to thrive in a fast-paced environmentMulti-Tasker and ability to work independentlyProfessional in appearance and communicationsStrong attention to details and organizational skillsValid and acceptable driving license/record is required

Responsibilities:

The Express Lube Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. They serve as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Greet customers promptly and professionally as they enter the service driveListen to customer concerns and document service needs accuratelyProvide clear explanations of express services, estimated wait times, and pricingCreate and manage repair orders within the dealership management system (DMS)Communicate effectively with express lube technicians to ensure efficient workflowReview inspection findings and present recommended maintenance to customersUpsell appropriate preventative maintenance services (filters, fluids, rotations, etc.)Handle payments, warranty information, coupons, and final invoicingMaintain the cleanliness and organization of the service laneEnsure all completed work meets dealership and manufacturer quality standardsDeliver exceptional customer service to drive loyalty and satisfaction

We offer best in class industry benefits:

Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation.