Join us for an exciting opportunity to elevate user experience research and drive meaningful impact across our products.

As an Experience Research Senior Associate in claims disputes fraud operations, you will leverage advanced research methods to identify customer needs and deliver actionable insights. You will collaborate with cross-functional teams to inform design decisions and enhance our offerings.

Job responsibilities

Conduct research studies using advanced methods such as surveys, interviews, and ethnography to gather customer insightsAnalyze data, identify trends, and provide actionable recommendations to inform user experience designCollaborate with cross-functional teams to integrate user insights into product developmentContribute to the creation and refinement of experience research strategies aligned with business goalsStay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

Three years of experience or equivalent expertise in generative and evaluative user experience research using advanced methodsDemonstrated proficiency in quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysisAdvanced knowledge of user experience design principles and practices, with emphasis on ethnographic principlesAdvanced understanding of current research methodologies and their application to experience designExamples of recent work samples and portfolio required to be presented

Preferred qualifications, capabilities, and skills

Experience connecting research insights to business goals and success metricsFamiliarity with industry trends in user experience research