Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Customer Acquisition Experiences - Deposits, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

On the Customer Acquisition Experiences - Deposits team, your work will be at the forefront of shaping customer journeys that are both visible and impactful. We are committed to crafting seamless customer acquisition experiences, from the initial shopping phase to the application process, for both consumer and business deposit products. Your contributions will directly influence our customers' experiences and drive measurable business success. Be part of a team where your efforts make a tangible difference in our business and in the lives of our customers

Job responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insightsAnalyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagementCollaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findingsContribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implicationsStay current with industry trends and incorporate knowledge into team insightsTake a question or a problem and translate it into a testable hypothesis, including a specific methods and tasks that appropriately respond to research, project, and business objectivesEvangelize the value of research to cross-functional stakeholders and find ways for them to add value to the research process

Craft compelling, actionable narratives tailored to cross-functional stakeholder audiences. Bring clarity to insights and drive the understanding of our customer

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniquesDemonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysisAdvanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiencesAdvanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designsStrong analytical, communication, and storytelling skills Experience working in an enterprise setting collaborating within design teams and with partners in product, technology, and marketing Demonstrated proficiency independently designing and running research engagements from beginning to end Recent work samples or a presentable portfolio 

Preferred qualifications, capabilities, and skills

Degree in human behavior or related field Experience in banking, finance or ecommerce Knowledge of accessibility guidelines and inclusive design practicesProject planning and management skills