Join us at Chase to leverage user experience research, translating insights into impactful design recommendations on our Wealth Management team. Bring your industry trends and knowledge to shape exceptional user experiences through cutting-edge research.

As an Experience Research Senior Associate in Wealth Management, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, you will identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact the design, architecture, and functionality of our Wealth offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

 

Job Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques.Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to partners and leadership.Collaborate with cross-functional teams to ensure the integration of user insights into product development processes.Contribute to the creation and refinement of experience research strategies, connecting craft work to business goals and success metrics.Stay current with industry trends and incorporate knowledge into team insights.

Required Qualifications, Capabilities, and Skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research.Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.Advanced knowledge of user experience design principles and practices.Understanding of current research methodologies and their application to inform experience designs.Strong communication skills to articulate research findings and design decisions to stakeholders.Ability to work independently and remotely on team projects.Strong PowerPoint and deck-building skills.

Preferred Qualifications, Capabilities, and Skills

Experience in wealth management, investments, banking, or other financial domain.Service and/or journey mapping experience.