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Qualifications

Bachelor's degree in Business, Information Systems, Operations, or related field (or equivalent experience).3+ years of experience in product ownership, preferably within contact center or customer operations environments.Strong understanding of agent desktop workflows, system integrations, and contact center platforms.Experience with analytics/reporting environments, including KPIs, dashboarding, and data definitions.Proficiency with process mapping, requirements documentation, and visualization tools (e.g., Visio, Lucidchart, Figma).Excellent analytical, organizational, and communication skills.Proven ability to lead cross-functional teams and manage competing priorities

Preferred Experience

Familiarity with agent desktop platforms (Salesforce Service Cloud, AWS Connect, Pega, other CRMs).Experience with BI/reporting tools (Tableau, Power BI, Looker, etc.).Knowledge of Agile methodologies and user-centered design principles.Experience in large, multi-unit organizations or shared services environments 1442976kjm_1768315481 To Apply for this Job Click Here