Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As a Senior User Experience Designer in the Design Strategy and Operations team, you will be at the forefront of crafting exceptional experiences for our customers. Your role will involve conceptualizing, structuring, and detailing user experiences that are both innovative and inclusive. Leveraging your extensive knowledge of design and research practices, you will collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on significant features and collections of features within a discipline, ensuring a seamless and inclusive user experience. You will contribute to the team's decision-making process and drive customer-centric innovation strategies. At the Senior level, you will demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas.

 

Job responsibilities

Create high-fidelity prototypes, interaction designs, and experiences that effectively communicate a vision for the product in terms of functionality and user experience.Engage with customers through interviews, surveys, and usability testing to understand their needs, pain points, and behaviors. Iterate designs based on feedback and data analysis.Develop and execute a design strategy that aligns with company goals and drives innovation.Collaborate closely with product managers, UX researchers, engineers, and other stakeholders to gather and evaluate user requirements, translate them into effective designs, and ensure that the final product meets the needs of both the users and the business.Work within a growing and evolving design system, adapting to and implementing evolving design patterns and component libraries.Stay informed about industry trends, emerging technologies, and best practices in product design.Demonstrate strong and persuasive communication skills, ensuring complex ideas are understood by cross-departmental partners.Collaborate with engineering teams during development, advocating for design quality and user experience by championing the importance of design fidelity and attention to detail throughout the development lifecycle.Participate in iterative design processes, incorporating user feedback and insights to improve the overall user experience.Support the implementation of inclusive design practices, taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences.Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.

Required Qualifications, Capabilities, and Skills:

3+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space.Proven experience in product design and interaction design, with a focus on creating aesthetically appealing and functional digital experiences.Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience.Flexibility and adaptability to change direction based on team and stakeholder consensus.Strong teamwork skills, developing and sustaining effective and cooperative working relationships with peers, managers, and other internal or external stakeholders.Impeccable interpersonal and people management skills.Awareness and practical understanding of current technologies and their application and relevance to digital experiences.Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment.Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred qualifications, capabilities, and skills

3+ years of experience in interaction design, product design, service design, or related field.Bachelor’s degree in Product Design, Human-Computer Interaction Design, or other relevant field; Master’s preferred.Financial Services experience is a plus.Deep knowledge of design principles and methods.Curiosity and commitment to testing new ideas and innovating to drive business results.Effective communicator, presenter, and negotiator.Expertise in conveying ideas and concepts through storyboarding, wireframing, and prototyping.