About the Team 

J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create.  The Global Private Bank Design team is dedicated to creating cohesive, industry-leading products and experiences that help clients and employees achieve their goals.   Our teams consistently innovate while adhering to the firm’s data sharing principles of security, client control and convenience, and privacy.    

About the Role 
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in research and experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance both client and advisor experiences, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including researchers, product designers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions. 

Key Responsibilities: 

Leverage your deep understanding of research and experience design for digital products to lead the design and development of offerings tailored for US clients.  Be at the forefront of our efforts, directly responsible for decisions that shape client and advisor experiences Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.  Perform in a hands-on design and team management role, guiding the performance and development of designers.  Communicate effectively with stakeholders, development, and product teams to ensure alignment and successful execution of design strategies. 

Required Qualifications, Skills, and Capabilities: 

6+ years of design experience within the industry, with 3+ years of experience managing teams and guiding the performance and development of designers.  Direct hands-on design experience within Figma, and experience with leading usability testing, including script writing.  Experience working within design systems and handling complex user journeys, particularly in enterprise or consumer settings.  Ability to distill complex problems into simple, elegant solutions and make informed decisions that guide product direction.  Strong communication skills, with the ability to influence others and provide thought leadership based on research findings.  A self-starter who actively seeks ways to uncover user needs and transform them into exceptional experiences.  Ability to synthesize complex, interdependent needs while understanding technical limitations and effectively communicating ideas to engineers.  Online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).  Flexible to work outside normal business hours to accommodate communications with international colleagues. 

Preferred Qualifications, Skills, and Capabilities: 

Bachelor's Degree or equivalent practical work experience in Design.  Experience in managing and growing designers, with strong team collaboration and communication skills.  Excel in creating and sharing product designs based on research findings, with a strong focus on user-centric design.  Actively involved in defining product strategy and capable of developing a supporting research strategy.  Think in terms of systems and make rational design decisions.  Passionate about user research, consistently prioritizing the client's needs above personal preferences.  Constantly push your limits and seek opportunities for personal and professional growth. 

 

We Value Diversity 
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you’re looking to build your career as part of a global design team tackling big challenges that impact people and products all around the world, we want to meet you.