Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Small Business Payments, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.We are looking for a highly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, content specialists, and researchers who are committed to designing products and services in the exciting and rapidly evolving payments space. You’ll play a critical role in helping merchants get paid more easily and ultimately grow their business by understanding and addressing core design challenges.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practicesApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfactionConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-makingCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of usersOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offeringsAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinkingLiaise with product managers to define design requirements; follow up with product managers and BSA’s to ensure their requirements are metReview graphics, layouts, and fonts before products are completedFinalize and deliver wireframes, legal and compliance, and ADA spec designsFollow release deadlines to ensure timely delivery of workKeep up to date with product and design trends, techniques, and software

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and servicesProven ability to create visually appealing and functional designs using industry-standard tools (Figma)Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-makingProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiencesAbility to synthesize complex, interdependent, and sometimes competing needsAbility to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholdersEffective communication of design solutions across roles & levelsFlexibility/adaptability (ability to change direction based upon team and stakeholder consensus)Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and IndiaPortfolio which demonstrates your design approach and delivery of user-centered product solutions

Preferred qualifications, capabilities, and skills

Experience designing for finance, banking, payment-related spacesBFA or BA in related field graduate design degree preferred