Join us for an exciting opportunity to elevate user experiences and drive impactful design solutions.

As an Experience Design Senior Associate within the Consumer and Community Banking Operations, you will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. You will align user needs with business goals, driving continuous improvement and strategic thinking to deliver seamless and enjoyable experiences for our customers.

Job responsibilities

Design and develop elegant solutions to interaction problems, ensuring consistency across products and platformsApply advanced knowledge of information architecture and storyboarding to create user-centric designsConduct data-driven analyses to inform design decisions and transform information into valuable insightsCollaborate with teams to incorporate inclusive design principles and accessibility guidelinesOperate with an iterative design mindset, incorporating user feedback to improve user experienceAssist in analyzing market trends, user research, and behavior studies to inform design and strategyFacilitate tactical research such as heuristic evaluations and usability testing

Required qualifications, capabilities, and skills

Three years in a user experience design or equivalent role dedicated to improving digital product experiencesProven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative SuiteExperience designing and optimizing user experiences across web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insightsProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologiesHands-on experience creating accessible and inclusive digital experiencesStrong collaboration skills with cross-functional teams

Preferred qualifications, capabilities, and skills

Degree in Human Centered Design, Human Computer Interaction, Computer Science, or similar fieldPrevious experience or knowledge in servicing operationsProficient in storytelling and evangelizing UX processes with teams outside designStakeholder management and cross collaboration skills