Blend visual craft with systems thinking to turn complex challenges into simple, elegant, and scalable solutions. Join our Cross-Product Design Strategy portfolio to elevate end-to-end customer and enterprise experiences through innovative, business-aligned design.

 

As an Experience Design Senior Associate in our Cross-Product Design Strategy portfolio, you will drive strategic transformation focused on end-to-end customer and enterprise experiences. You’ll orchestrate complex service ecosystems across digital, physical, and organizational touchpoints, leveraging design and research expertise to lead initiatives and deliver innovative, customer-centric, and business-aligned solutions.

 

Job Responsibilities

Develop and execute design strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.Present and articulate design decisions, iterating with stakeholders at all levels, including executives.Orchestrate systems, participatory design, and service prototyping across disciplines to deliver desirable, viable, feasible, and resilient services.Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.Produce design deliverables, prototypes, and documentation to guide development from MVP to scalable solutions.Analyze market trends, gather user feedback, and leverage data insights to inform design decisions.Advocate for user needs by partnering with user research, usability testing, and synthesizing insights into actionable design solutions.

Collaborate with design leads and cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Required Qualifications, Capabilities, and Skills

Bachelor’s degree in design, a related field, or equivalent experience.3+ years in product/UX design with a strong track record in B2B, enterprise SaaS, and data-intensive platformsExpertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpointsAdvanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiencesAbility to create high-fidelity design artifacts—user journeys, storyboards, wireframes, and prototypes—with exceptional visual polishSkilled at synthesizing ambiguity into clear design problems and actionable solutionsExcellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels—from junior team members to senior executives.

Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals

Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions

Ability to balance research depth with a bias for action, ensuring timely delivery without sacrificing quality

Preferred Qualifications, Capabilities, and Skills

Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels.Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals.Experience in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints.Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions.

Proven ability to rapidly learn and adapt when working with internal domain experts across disciplines (e.g., quality control specialists, software architects, service specialists)

Strong technical literacy and understanding of client-side technologies, APIs, microservices, and core technology stack components and how they influence user experience