Join a brand new team to contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Consumer & Business Intelligence, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you'll create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Consumer and Business Intelligence is a new organization that monitors, coordinates, and develops a holistic internal & external view of the financial well-being of consumers and businesses through the lens of JPMC data.  As the nation’s largest bank, we are uniquely positioned to inform public perspective on the direction of the economy.

You'll need to be a visionary and a detail-oriented executor as you work alongside our cross-functional team of product managers, user researchers, technologists, strategists, data scientists, and economists to build a product from the ground up.  You will leverage your deep knowledge of design and user research practices—everything from up-front research, insights, and strategy to ideation, prototyping, testing, and evaluation—to develop innovative solutions with a seamless user experience.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practicesApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfactionConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-makingCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of usersOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offeringsAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and servicesProven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-makingProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

Digital portfolio that demonstrates your design approach and delivery of user-centered product solutionsExperience designing and executing comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovationExperience facilitating surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findingsProven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience designExperience analyzing and interpreting data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experienceExperience creating content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement