POSITION: Exhibitor Services Manager
FACILITY: Cincinnati Convention Center
LOCATION: Cincinnati, OH
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA STATUS: Salaried Exempt
LEGENDS GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events and exhibitor services. Supervises and coordinates the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders. Effectively communicates these needs to the Utility Services Manager (USM), Exhibitor Services Coordinator, Electrical Engineer, sub-contracted electrical/engineering staff and the operations department. Job responsibilities also include on-site Exhibitor Services Desk coverage as required per event specifications. Requires a commitment to work a flexible and irregular work schedule according to specific event agendas and assignments, including lengthy hours, early mornings, late evenings, weekends, and holidays.
Essential Duties and Responsibilities
Responsible for planning, coordinating & supervising the logistics of executing exhibitor service orders
Coordinate with Director of Event Service and Event Managers in customizing Exhibitor Kits
Process exhibitor service orders and provide show support while operating the Exhibitor Services Desk as needed during Trade and Consumer shows and some special events as warranted
Process credit card orders and record all money received for exhibitor services pre/present/post events
Process, distribute, and track all exhibitor services orders
Process exhibitor service collections following show floor electrical audits to collect payment
Work closely with Event Managers to coordinate exhibitor/clients customer services relations
Intermittently assist the event staff with coverage of events while serving as the Facility Manger on Duty as required
Frequently required and responsible to work a flexible and irregular schedule, including lengthy hours, early mornings, late evenings, weekends and holidays as required by specific event agendas, event requirements, and event assignments
Conduct room setup specification checklists
Administer events and ensure facility management policies and procedures and objectives are upheld
Participate in event preview/reviews in weekly production staff meetings
Receive, respond, and resolve challenges and complaints that may occur during events from clients or guests
Research and resolve customer service issues before/during/after events
Maintain an active and positive working relationship with internal and external partners
Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
Exercise discretion and utilize independent decision-making during events that will best represent the facility and serve the guests and clients
Interacts with other facility staff in a professional, courteous, and cooperative manner
Provide excellent customer service to internal and external clients
Perform other duties as assigned
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include supervising and coordinating the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from an accredited four-year college or university and four (4) years related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
Skills and Abilities
Self-motivated with excellent interpersonal and communications skills and the ability to function and make decisions in a fast-paced high-pressure environment
Ability to multi-task within time constraints
Ability to work effectively in a service-oriented environment subject to frequently changing priorities
Must be able to respond calmly and make rational decisions when handling conflicts
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. Must possess a thorough understanding of facility’s electrical, mechanical, HVAC and other systems.
Engage in much decision-making that is generally governed by procedure and guided by policy.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Read and comprehend blueprints, drawings, and other related materials.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Operate a personal computer using MS-DOS, CAD, Windows, Word, Excel, Momentous, BlueBeam, and other standard office equipment.
Be licensed and insured to operate a motor vehicle in the United States.
Remain flexible and adjust to situations as they occur.
Knowledge of Spreadsheet software and Word Processing software and be proficient in Microsoft Word, Excel, and PowerPoint.
Ability to work irregular hours including, night shifts, weekends and holidays.
Computer Skills
To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), Momentous, and BlueBeam.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle office correspondence.
This position will require a considerable amount of walking, climbing, stooping and possibly heavy lifting. The position requires work in both indoor and outdoor settings.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.