Come join our team as a Executive Receptionist to help create an amazing experience for our employees and guests

As a Executive Receptionist within our Amenity Services Team , you will play a crucial role in creating a first class guest and employee experience within JPMorgan Chase’s new global headquarters at 270 Park Avenue in New York City. Working hand-in-hand with cross-functional partners within the building to ensure a seamless arrival process and navigation of the space – the Lobby Receptionist is a resource for all guests and employees to turn to should they have any questions about the building and the happenings within it. Most importantly, this position is responsible for leaving a lasting impression on all who enter the office, guaranteeing that their memorable experience stays with them well after they have left.

Job Responsibilities

Welcome and check-in guests and employees, serving as the first point of contact in the lobby.  Project an air of confidence and ownership within their space – making sure guests and employees know right away that they are a helpful resource. Answer questions, provide way finding support, and ensure a fantastic first and last impression of each guest and employee’s visit in the lobby and throughout 270 Park’s Amenity Services managed spaces. Own the guest journey from arrival to hand off with their host or arrival at final destination. Utilize verbal, radio, and digital communications to work with cross-functional building partners to create a safe, clean, and hospitable experience. Be knowledgeable about the building’s layout, features, amenities, events, activations, and able to answer FAQs. Stay informed on all issues related to the building’s operations that could impact the guest and employee experience

Required qualifications, skills and capabilities

2+ years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly. Ability to stand for long periods, maintaining a welcoming presence at the front desk. Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment Bachelor’s degree required Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint