Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.   Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!   #PGH-CHA  

What you will have an opportunity to do:

Position Summary:

The Executive Meetings Manager (EMM) is responsible for managing and securing small-to-mid-size group business for the resort. This client-facing role bridges both sales and service, managing the full event lifecycle from initial inquiry through post-event follow-up. The EMM cultivates new relationships, maintains existing ones, and ensures every event exceeds client expectations while meeting revenue goals.

Key Responsibilities:

Sales & Client Management

Manage all market segments to generate group business (typically under 20 rooms peak).Identify, qualify, and convert new business through proactive prospecting, client visits, and networking.Develop and present detailed sales proposals and contracts, ensuring alignment with availability and profitability standards.Negotiate rates, terms, and conditions within established parameters or seek approvals for exceptions.

Event Planning & Execution

Serve as the primary point of contact for assigned groups from sale through event execution.Coordinate all event details, including meeting room setup, food and beverage requirements, audiovisual needs, and billing.Conduct pre-event meetings with clients and internal departments to ensure seamless communication and flawless service.Personally host site visits, client lunches/dinners, and property tours to build trust and increase conversion rates.

Collaboration & Reporting

Partners with internal departments including Catering, Banquets, Front Office, and Culinary to align on event needs and deliverables.Maintain accurate records of client interactions, contracts, and sales activities in CRM system (Delphi).Prepare regular activity reports, booking pace updates, and forecasts as required by the Director of Sales.Participate in weekly sales meetings, departmental briefings, and strategy sessions.Support resort initiatives and cross-functional projects as assigned.

Brand Representation & Business Development

Represent the resort at community events to increase awareness and goodwill with target audiences and others that may influence or refer business opportunities to the resort.

 

What are we looking for?

What we are looking for in our candidate:

Excellent communication skills with the ability to negotiate, convince, sell, and influence prospects and resort guests.

Advanced knowledge of the sales and hospitality principles and practices.

 Results-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals.

Appropriate and accurate grammar and punctuation in written communication.

Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information.

Ability to proactively prioritize needs and effectively manage time and resources.

Understanding the positioning of the resort, services provided, and how the resort can meet the needs of clients.

Two-four years of employment in the hospitality industry or related sales field.

What are we looking for?

Compensation:

$70000.00

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$74000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.