Overview This role is responsible for overseeing and managing Total Rewards Operations for team and deliver professional compensation processes or areas such as focal point (bonus, merit, LTI, DLTI, Promotions etc), job evaluations, pay recommendation (internal & external), salary planning benchmarking and market pricing exercise across APAC sector. The position will play a key role in identifying and executing services catalogue / white space closures by transitioning additional Total Rewards operational responsibilities into the team, thereby expanding the scope and impact of the function. The role will manage 5 to 6 direct reports Responsibilities Manage service level agreements (SLAs) and ensure adherence to defined performance metrics Maintain deep process knowledge and drive continuous improvement initiatives Ensure high levels of customer satisfaction and process quality Handle escalations effectively and ensure timely resolution Support the transition and integration of new workstreams into the team as part of white space closure initiatives Provide clear direction, set performance expectations, and support career development and engagement of team members Ensure effective resource planning, and capability building within the team Manage, coach, and develop a team of Total Rewards professionals, fostering a high-performance culture Qualifications Bachelor’s degree required and/or MBA from Tier1 or Tier 2 8-11 years total experience with at least 5+ years in Total Rewards