Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. Work with Internal partners and clients to maintain and strengthening relationships.
As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity. Gather and provide data and feedback to internal business partners and ensure client service tools are developed and implemented. You will be required to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients. The job requires effective management of the day to day operations including the ability to organize and execute towards future state strategy for the function. Partner with internal product, technology and sales teams to help direct the future for client onboarding and service here at JP Morgan Chase.
Job Responsibilities
Think and act strategically by defining and driving the direction of the businessDrive results by demonstrating a consistent track record factoring in adverse/risk control issuesInnovate by staying abreast of trends and best practices in client service and factor these into approachBuild relationships that promotes a client/customer centered organizationDeliver the firm through coordinated initiatives and processes in support of business plansCommunicate and leverage business knowledge and technical expertise to challenge assumptions and operating modelsPartner and influence shared purposes through trust and teamwork across businesses and functionsSupport and expand team member proficiency, including disciplined and integrated performance management and compensation processesDemonstrate firm values by promoting an inclusive work environmentDrive a robust risk/control environment by promoting strong controlsBuilds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan ChaseRequired Qualifications, capabilities and Skills
Undergraduate degree or at least 8 years of management experienceProven team leadership and experience in coaching or mentoring other employeesDemonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resourcesExcellent verbal and written communications skillsStrong presentation and negotiating skillsStrategic thinker with proven ability to execute a change agendaExperience in risk awareness and skills to develop and ensure quality program set upsExcellent at developing and maintaining good working relationships with internal partners
Preferred Qualifications, capabilities and skills
Previous experience with Commercial Bank, Merchant Services or Treasury Services productsMBAAbility to provide quantifiable management reporting
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (30%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.