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The University of Miami Health System, "UHealth", Department of Pediatrics has an exciting opportunity for a Full-Time Executive Director, Clinical Operations to work in Miami.

The Executive Director, Clinical Operations, assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

Core Responsibilities:   

Ensures that all patients, physicians, and staff complaints are appropriately addressed in accordance with University policies.

Monitors the activities and operations of the assigned units to ensure goals and objectives are met.

Develops system-wide policies and procedures, assuring best practices and consistent standardized high-quality care is provided at all locations.

Optimizes staffing models, patient throughput and satisfaction, and ensures efficient utilization of exam room resources.

Implements new programs to create innovative approaches to care and establish best practices.

Oversees compliance with regulatory agencies and professional organizational standards.

Oversees, mentors, trains, motivates, and evaluates department staff.

Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development.

Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility.

Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

Department Specific Functions:

Partners with the Chair, Sr. Administrative Officer (SAO), Division Chiefs, faculty and management team in developing strategic plans and formulating policies.

Advises the Chair and SAO on administrative matters and represents and acts on their behalf in the rendering of business decisions.

Fosters a smoothly functioning, efficient, customer service-oriented organization through operational integration, anticipation of problems, the timely and effective resolution of disruptions, and the establishment and maintenance of continuous improvement programs and processes.

Supervises the practice management team who oversee the clinical divisions/ programs.

Maintains close liaison and positive working relationships with faculty, staff and all other employees interfacing with the Department including Medical School, University, Business Office, Sponsored Programs, Purchasing, Physical Plant and Controllers offices.

Support professional development of the workforce. Perform needs assessments to determine continuing education needs of staff. Provide appropriate opportunities for continuing education.

Identifies priority issues and assesses financial impact which includes clinical operations, physician billing practice, budgets, appropriate resource allocation and implementing administrative systems (Workday, Power BI, NIH electronic submissions).

Direct the planning and strategic formation of clinical program goals. Responsible for the administration and management of the clinical functions and programs of the department. Direct the development of policies and procedures for network-wide use in the clinical activities of the practices.

Provide overall administrative direction and coordination for revenue cycle management policies, procedures and programs in conjunction with central revenue cycle offices.

Support the implementation of procedures to enhance the financial performance of the practices.

Analyze practice operations and needs to determine potential enhancements or improvements to operational procedures, and develop and/or recommend supporting patient accounting policies and procedures.

Provides expertise and guidance to the SAO and faculty in interpreting and ensuring compliance with UM policies and procedures as well as all federal, state and local laws and regulations, and standards of accrediting agencies.

Continuously analyzes staffing, financing, operations, policies, systems and procedures to ensure an efficient and effective operation and to adapt to internal and external change.

Represents department in all employee relations matters; recommends and takes appropriate actions.

Manages the Department’s compliance and HIPAA procedures and processes.

Performs related responsibilities as required.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                

Bachelor’s degree in relevant field, Masters preferred

Certification in relevant specialty or field

Minimum 7 years of relevant experience

Ability to maintain effective interpersonal relationships.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop and train others.

Ability to express ideas and information, clearly, concisely, verbally and writing.

Strong attention to detail.

Able to use Microsoft Windows Operating system (Word, Excel).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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