Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Under general direction, performs a wide range of complex and confidential administrative and professional support responsibilities.
Essential Job Functions
Perform all general office and professional support functions, which include drafting and editing communications and other documents; organizing and maintaining comprehensive and accurate records; and creating presentations.
Provide back-up assistance to other officers, as needed, on a variety of projects and tasks, including preparation and filing of reports.
Interface with a variety of internal and external stakeholders, including senior/executive management, ensuring excellent customer service.
Maintain and update executive officer and team logistical information, such as scheduling and meeting coordination.
Demonstrate an understanding of the Bank’s business, products, and services as applicable to the department/function to provide effective administrative and professional support.
Research, compile, and analyze data for special projects and various reports.
Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed.
Respond to and resolve administrative inquiries and questions.
Screen incoming phone calls, inquiries, visitors, and correspondence in a polite and professional manner, and route accordingly.
Plan and coordinate travel logistics and other special events, as necessary.
Handle clerical tasks and prioritize correspondence.
Complete special assignments, as needed.
Maintain confidentiality and exercise discretion with respect to Company and Bank matters, personnel matters, and job duties.
Maintain good attendance and punctuality to work.
Follow Bank policy, procedures, and guidelines.
Perform other duties as assigned.
Knowledge, Skills & Abilities
Comprehensive knowledge of administrative and clerical proceduresAbility to communicate effectively both verbally and in writing with all levels of managementAbility to demonstrate excellent and professional interpersonal skillsAbility to demonstrate effective organizational skills, manage multiple priorities, deal effectively with unexpected events, and meet exacting deadlinesAbility to demonstrate initiative and work independently to prioritize and complete assigned tasksAbility to demonstrate effective critical thinking and problem-solving skillsAbility to work overtime, if neededAbility and willingness to follow policies and proceduresAbility and willingness to support organizational goals and valuesAbility to demonstrate flexibility and adaptability to absorb new duties and responsibilitiesHighly skilled in using computer and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) or related software, Microsoft 365, Adobe Acrobat, and social media web platforms.
Basic Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred5+ years of work experience in an administrative/executive assistant role required5+ years of work experience with Microsoft Word, Excel and PowerPoint required
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.