Job Title

Executive Administrator

Job Description Summary

Under the management of the Account Director, the Executive Administrator provides support to the wider account operational delivery team and the client, by coordinating and assisting with the various HR, operational, policy, and administrative requirements.

Job Description

Key Responsibilities:

HR Management including Onboarding and Offboarding of staff.

Maintenance of staff information including position descriptions, induction material

Ordering of IT equipment for New Starters

Onboard New Starters on Day 1

Point of Contact for enquiries from the Client, Cushman & Wakefield Corporate HQ, and contract staff

Coordination and set up of all contractual client management meetings, including adherence to the agreement requirements

Event Management

Processing of Invoices and creation of Purchase orders

Working alongside client-based teams. 

Office Management and Administration duties, purchasing, travel booking.

Maintaining accurate staff database lists including contact details, clearance certificates and organisational charts

Collation and creation of the Monthly Report and KPI records for the Client

Proactively managing the follow-up of outstanding business issues

Creation of process documents including management plans, and presentation material

Responsible for account-wide communications

Provide guidance and support to staff, ensuring adherence with both Client and Cushman & Wakefield policies.

Work collaboratively with peer senior business leaders within the business to achieve critical performance goals:

Budget target and debtor management

People - Retention rate >80%, Leave Balances <20 business days

Client - customer satisfaction > 7/10

Required Competencies:

Communication skills: Clearly articulate idea, proposals to clients and internal teams

Relationship building: Develop and maintain strong, trusted-based relationships with clients and internal teams.

Problem Solving: Quickly and effectively resolve clients’ issues and challenges.

Time Management: Prioritize tasks and manage time efficiently to meet deadlines.

Analytical Skills: Analyze data to monitor entity performance and identify trends or issues.

Team Collaboration: Work closely with internal teams to ensure client satisfaction.

Background and Experience

Strong customer service, interpersonal and presentation skills

Previous experience working as a Team Assistant, Contract Administrator or similar

Strong written and oral communication skills

Attention to detail

Enthusiasm and a talent for trouble-shooting

Excellent organisational and time-management skills

Self-starter with initiative to constantly improve processes, skills and knowledge

Competent MS office skills and proficiency in relevant business computer systems

Required Qualifications

Australian Citizenship

Based in Canberra

Must have or be able to obtain a security clearance

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

Being part of a dynamic, diverse team that values inclusivity and fosters a positive work culture.

We are committed to your career growth, offering development opportunities to accelerate your career development with the opportunity to learn directly from senior leaders, gaining valuable knowledge and skills to advance within the organization

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”