We are looking for a Policy Servicing Executive to join our team in Singapore to handle insurance policy administration and support daily operations. This role reports directly to the Manager of Policy Services. **Position Responsibilities:** Perform life policy transaction processing: + Review, validate and process policy servicing requests, including but not limited to: + Policy changes (e.g. ILP related transactions, beneficiary updates, ownership transfers) + Financial transactions (e.g. GIRO processing, premium payments, loan requests, withdrawals, surrenders) + Policy reinstatements, lapses and cancellations + Policy conversions + Calculate premiums, refunds and adjustments using established company systems and procedures. Ensure accuracy in data management and record keeping: + Accurately enter and update policy data and transaction details in the core insurance administrations system (e.g. CAS). + Maintain organized and detailed electronic and physical records for each Policyholder. + Ensure all document is complete, compliant and correctly filed. Ensure quality assurance and compliance of work performed: + Examine applications, policy forms, and service requests for completeness, accuracy, and compliance with MAS regulations and internal company rules and guidelines. + Identify and resolve discrepancies or missing information by collaborating with agents, underwriters, and other internal stakeholders. + Generate policy contracts, endorsement riders, statements, and other official correspondence to policyholders and agents as required. + Respond to and resolve inquiries from agents and policyholders regarding policy status, values, and transaction requirements. + Clearly communicate the requirements for complex transactions to relevant parties. Involve in operational improvement: + Participate in testing system updates or procedural changes related to policy servicing. + Identify and suggest improvements to current processing workflows to enhance efficiency and customer service. + Undertake to perform other duties and tasks as assigned by management from time to time **Required Qualifications:** + Degree or Diploma from any recognized Institution/university, or Insurance + Minimum 1 years of experience in an insurance setting, with specific exposure to life insurance policy administration or customer service. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook). + Experience using an insurance policy administration system or database is highly desirable + Exceptional ability to maintain accuracy when reviewing documentation and entering data. + Ability to review policy documents and apply complex rules and regulations to various transactions. + Excellent time management and ability to prioritize a high volume of work to meet service standards. + Professional and clear verbal and written communication skills for internal and external correspondence. + Commitment to providing timely, accurate, and professional service to agents and Policyholders. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido