Join us as an Event Management Associate and be the driving force behind unforgettable client experiences! Take ownership of planning and executing high-impact meetings in our Client Center, working closely with event partners and clients as their trusted point of contact. If you thrive on building relationships, solving challenges, and delivering excellence under pressure, this is your opportunity to shine and grow your career in a dynamic, collaborative environment. Apply now to make a real impact!

As an Event Management Associate, you will play a crucial role in planning meetings within the Client Center and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job Responsibilities

Consistently oversee meetings and events, collaborating with catering, AV, and facilities to exceed client expectations.Personally provide high-touch customer service by greeting each client daily.Proactively handle client challenges, driving effective solutions while maintaining a positive experience.Reliably maintain a professional, flexible, and “can-do” attitude, delivering exceptional service at all times.Actively participate in daily operations meetings and weekly reviews to stay informed on upcoming events.Thoroughly execute pre- and post-conference calls or meetings, ensuring all details are managed.Efficiently manage space issues and escalate unresolved matters to the lead planner or manager as needed.Promptly cover essential reception desk functions, including answering calls, returning emails, and escorting clients.Expertly master the EMS (Event Management System) to detail reservations, review requests, and generate reports.Clearly communicate between the planning team and reservation holders, providing outstanding customer service.Diligently prioritize new meeting room reservations, ensuring timely processing and client updates.

 

Required qualifications, capabilities and skills

Bachelor degree required Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skillsExcellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmlyAbility to effectively manage guest experiences and expectations using a high level of tact and diplomacyHighly organized, with the ability to multitask and prioritize tasks effectivelyWorking knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking systemFlexibility to thrive in a fast-paced and diverse environmentWillingness to work flexible shifts to cover conference center hours and locations