Details **Open Date** 02/05/2026 **Requisition Number** PRN16751N **Job Title** Events Supervisor **Working Title** Event Volunteer Supervisor **Career Progression Track** E **Track Level** **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Type** Non Benefited Staff / Student **Temporary?** No **Standard Hours per Week** 10 **Full Time or Part Time?** Part Time **Shift** Variable **Work Schedule Summary** Work weeks vary based on event schedules and frequently include nights, weekends, and holidays. **Is this a work study job?** No **VP Area** Academic Affairs **Department** 00491 - Utah Presents **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** 20-25 **Close Date** 05/05/2026 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** The House Manager oversees all front-of-house operations before, during, and after events at Kingsbury Hall and occasionally at other UtahPresents venues, with a primary focus on building, managing, and sustaining a robust volunteer program. Serving as the face of UtahPresents, the House Manager leads and supports a team of volunteer and paid Ushers, Ticket Scanners, Concessions, and Merchandise Sellers, working in close collaboration with the Box Office and Production teams to create a welcoming, safe, and efficient experience for patrons. The House Manager is responsible for recruiting, training, scheduling, and retaining a diverse and engaged volunteer workforce, ensuring volunteers feel supported, informed, and valued. They efficiently prepare the venue to ensure patrons, artists, volunteers, and staff have a positive experience from ticket scan through departure. The House Manager serves as the on-site authority in the event of an emergency. UtahPresents seeks a collaborative and service-oriented leader with strong organizational and communication skills, a passion for volunteer engagement, and the ability to foster community through the arts. **Responsibilities** ESSENTIAL FUNCTIONS Due to the crowd management and safety aspects of this position, demonstrated ability to perform all of the below is required: Lead the recruitment, onboarding, training, scheduling, and supervision of volunteer ushers and front-of-house volunteers, ensuring appropriate coverage for all events Develop, implement, and maintain a comprehensive volunteer usher program in collaboration with the Event Manager, including outreach to community members and partner organizations Foster a positive and inclusive volunteer culture by providing clear expectations, ongoing communication, coaching, and feedback Implement and manage volunteer recognition and retention initiatives, which may include appreciation events, end-of-season celebrations, complimentary ticket opportunities, and milestone recognition Hire, train, and schedule paid front-of-house staff as needed, and conduct performance evaluations with recommendations for retention or advancement Serve as the primary on-site point of contact for volunteers during events, addressing questions, resolving issues, and ensuring volunteers feel supported and prepared Adhere to performance schedules and timelines, coordinating closely with Stage Management and Box Office to ensure smooth and timely operations Prepare and oversee front-of-house event setup, including signage, concessions preparation, VIP and security entrances, seating signage, and cleanliness of public spaces Demonstrate excellent customer service and conflict de-escalation skills when interacting with patrons, volunteers, and staff from diverse backgrounds Communicate and enforce venue policies, including bag checks, prohibited items, photo/video restrictions, and patron conduct expectations Exercise sound judgment in resolving issues independently or escalating to management or emergency services when appropriate Scan tickets, verify validity, assist with seating, and resolve patron seating concerns as needed Provide clear leadership and calm direction during emergencies, ensuring the safety of patrons, volunteers, artists, and staff Complete required pre- and post-event documentation, including incident reports, concessions close-outs, and merchandise settlements KNOWLEDGE , ABILITIES AND SKILLS Strong ability to recruit, motivate, train, and retain volunteers Excellent interpersonal, communication, and organizational skills Ability to operate and troubleshoot ticketing software, ticket scanners, point-of-sale systems, radios, and related technologies Proficiency with scheduling tools and Microsoft Office software Ability to support patrons with disabilities, including adjusting removable seating and managing assisted listening devices Knowledge of employee and volunteer relations best practices, with the ability to address concerns professionally and escalate appropriately PHYSICAL ABILITIES Ability to walk, sit, and stand for the duration of an event, including navigating stairs and a ramped auditorium Ability to lift up to 40 lbs and assist with setting up temporary tables, chairs, and tents Ability to speak clearly and hear or lip-read adequately **Minimum Qualifications** Requires a Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 3 years of progressively more responsible events coordination experience. Demonstrated human relations and effective communication skills required. A related field may include but is not limited to: Business, Communications, Hotel / Hospitality Management, Sports Management and Public Relations. Demonstrated leadership skills in planning and supervising employees and processes. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** + Experience recruiting, training, scheduling, and supervising volunteers in a performing arts, nonprofit, or event-based environment + Supervisory experience in a mid-to-large event venue, theater, or multi-plex cinema + Experience developing volunteer engagement, recognition, and retention strategies + Box Office experience, including familiarity with Spektrix, Ticketmaster, or similar ticketing systems and ticket scanning technology + Knowledge of current information technology platforms used for scheduling, communication, and volunteer management + Proficiency in Spanish a plus + Crowd Manager Training certification + First Aid/ AED certification **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.