The Estate Sale Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Follow-up and resolving of customer complaints, Supervise on-site training of new hires; Conduct performance reviews, on-going training, coaching and performance management of current employees; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards. Roles and Responsibilities: + Improving the operational systems, processes and policies in support of company goals + Serves as Manager-On-Duty during all liquidations, estate sales and move projects + Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move + Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees). + Works with and supports the Team Lead/Move Manager to ensure projects are run with precision and efficiency from start to finish + Email record of all financials to General Manager and Owner at the end of each work day + Other responsibilities as needed Qualifications & Skills: + Minimum of five (5) years of Operational Supervisory/Management experience + Ability to manage a team in a fast-paced and unique work environment + Proven experience working cross-functionally with sales, marketing, finance and project teams + Estate Sale Experience and a interest in Antiques is an advantage! Additional Qualifications: + Outstanding interpersonal skills and a collaborative management style + Commitment to superior professional ethical standards + Strong planning and organization skills with an eye for attention to detail Local candidates only: Cary, Apex and Raleigh Area Powered by JazzHR