Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

ERS Manager-2

Overview

Mastercard is looking for a Manager level, Employee Relations Services (Advisor) to join its Global Employee Relations team. The primary focus of this role is to support and assist in the administration of our performance management processes for UK and Ireland. The role will involve working closely with People Leaders, People Business Partners/ER and employment law. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.

This position will be based in London, United Kingdom.

Role:
•\tSupport and strive for operational excellence in low performance management, phishing failures, adherence to Hybrid work policy and other adhoc projects.
•\tHandle performance management and probation issues, including any disciplinary/dismissal procedures in accordance to both UK and Ireland employment law and best practice.
•\tProvide support to employees and managers in understanding and using performance management practices. Assist in the preparation of performance-related documentation, including Managerial Coaching Plans, supporting all stages of the process.
•\tRespond to employee and manager inquiries regarding performance issues, providing guidance and support.
•\tPartnering and advising internal stakeholders such as the People Business Partners and the business on matters performance, phishing failures, probation, including extensions and probation failures and dismissals.
•\tDemonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
•\tAct with a sense of urgency and demonstrate appropriate judgement and escalate issues in an appropriate and timely manner.
•\tParticipate in Employee Relations investigations related to performance issues and employee complaints as needed.


All About You:
•\tExperience in handling performance management and Managerial Coaching Plans
•\tStrong analytical/fact based decision-making skills combined with the ability to think innovatively.
•\tKnowledge of applicable Employee Relations policies/procedures and business practices.
•\tGeneral knowledge of applicable employment laws and regulations.
•\tAbility to work in a global, matrixed, and complex business and to work effectively as part of a team.
•\tDemonstrates sound judgment and ability to effectively partner and influence across the organization.
•\tAbility to handle sensitive and confidential information with discretion.
•\tAbility to multi-task in a fast-paced environment with composure.
•\tStrong organizational/time management skills.
•\tExcellent verbal and written communication skills.
•\tExcellent interpersonal skills with demonstrated patience, tact, and respect.
•\tExceptional detail and follow-up skills.
•\tProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
•\tBachelor's Degree required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.