At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Human Resources **Job Sub** **Function:** Employee & Labor Relations **Job Category:** Professional **All Job Posting Locations:** Bogotá, Distrito Capital, Colombia **Job Description:** **We are searching for the best talent for** **ERLR Sr Analyst** **.** The ERLR Senior Analyst role supports the operations of the ERLR function through close collaboration with the ERLR Partners and Managers on various employee-related issues. As the first line of contact for ERLR inquiries and policy-related questions, they also provide guidance and assistance to employees. Taking ownership of ERLR cases related to performance management, they independently resolve issues or escalate them to the appropriate ERLR professional based on complexity. As a leader of a small team of Analysts, they are responsible for managing more complex employee or manager queries and act as a point of escalation for their team. The ERLR Senior Analyst contributes to ERLR operational and process continuous improvement activities. They ensure the timely and effective management of ERLR cases within their region. This may involve triaging requests, following up with case updates, and ensuring all necessary documentation is provided and archived. They also produce reports on ERLR metrics and workforce data, which assist ERLR professionals in managing cases effectively and proactively identify issues and possible solutions The ERLR Senior Analyst ensures that service requests are resolved within defined time periods, and that a high level of accuracy and quality is maintained. Treating the workforce with dignity and respect, they handle sensitive matters with confidentiality, trust, and integrity. They also establish standards and guidelines to ensure consistency and best practices are followed. In addition, the ERLR Senior Analyst acts as an assistant cluster leader in the absence of the NA Delivery Team Lead or when they are unavailable. **Required Skills:** **Preferred Skills:** Analytics Insights, Business Behavior, Coaching, Communication, Conflict Resolution, Consulting, Critical Thinking, Document Management, Emotional Intelligence, Employee Health, Employee Relationships, HR Strategic Management, Human Resources Consulting, Investigative Interviewing, Issue Escalation, Labor and Employment Law, People Performance Management, Problem Solving, Social Awareness, Talent Management