Welcome to JPMorgan Chase. Are you looking for a team which drives growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience? You have found the right team.

As an Equity Derivatives Sales Support Associate, you'll be providing client services and interact with external clients on a daily basis; performing daily support and controls of any post trade activities relating to our Sales activities across corporate clients, institutional investors, hedge funds, asset managers and wealth management offices. If you are intellectually curious and have a passion for client servicing, you may be the perfect fit for our team.

Job responsibilities

Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy. Protect both the client and the institution from potential financial and reputational damage. Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes. Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations. Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery. Collaborate with Sales, trading and business management to any new business opportunities and help designing controls and process Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in a client service role within a financial institution. Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships. Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact. Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations. Preferred qualifications, capabilities, and skills Ability to analyze a process and recommend ways to improve quality, control, and efficiency. Drive continuous improvement initiatives for high-quality client experiences. Experience in client-facing roles working across multiple business areas and/or functions to deliver results. Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment. Strong Product knowledge on Equity Derivative Products, in particular – OTC Options, Equity Swaps, Accumulators / Decumulators, Retail Structured Products – FCN, ELN, etc.  Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, regulatory reporting) and facilitate issue resolution across teams Experience in a middle office function supporting relevant role relating to Equity Derivatives.