Requisition ID: 241586

Locations: Charlotte

Pay Range: $20.86 - $27.46 Hourly, depending on experience 

Schedule: Monday-Friday, 10:00am-6:30pm. One remote day per week. 

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Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship

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Job Overview

The EQS Parts Procurement Lead will specialize in supporting the EQS Parts Department by assisting leadership with maintaining day-to-day operations within the team that provides customer service and support to the EQS front-line teams in the processing of repair parts requests for beverage and food equipment. This role will be responsible for covering for vacations, coaching of team members, providing second-level support to troubleshoot issues, producing reports, and assisting with the administration of the departmental systems.

Duties & Responsibilities Ensure EQS Parts Procurement Team is managing the end-to-end processes of parts order requests from customers to the standards set by leadership; Provide coaching, teaching, and training to teammates when needs are identified. Provide second-level issue resolution support for customers as it relates to parts requests processing; communicate with suppliers as part of the customer issues resolution process. Provides reconciliation assistance with discrepancies between vendor invoicing and internal Accounts Payable documents. Serve as flexible support to cover duties and responsibilities of teammates that are on leave. Assists with creating and updating documents and reporting needed to support business needs. Knowledge, Skills, & Abilities 2+ years customer service experience Strong attention to detail Ability to work independently & within a team setting Capacity to use independent judgement & intermediate-level decision-making skills Strong time management, organizational, and communication (written & verbal) skills Intermediate level proficiency with Microsoft Excel Experience in SAP (or similar) and/or Salesforce (Preferred) Minimum Qualifications High school diploma or GED Knowledge acquired through work experience up to 12 months Preferred Qualifications

N/A

Work Environment

Office environment within a warehouse setting.

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.