Epic Willow Application Specialist Next Job Apply for Job Job ID 23648 Location Toronto, Ontario Annualized Hiring Range $83,574 - $114,906 *Compensation commensurate with experience Dept/Program Name HIS System Development Target Openings 1 Work Type Hybrid Hours of Work 0.01 FTE 0.00 Contract Length Level of Police Check Criminal & Judicial Record Date Posted 2026-02-02 Deadline to Apply 2026-02-12 Add to My Favorite Jobs Email this Job **About SickKids** Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_ . Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. **Position Description** We are hiring: Epic Willow/Pharmacy Application Specialist. Casual position: 20 hours per week. Epic Willow/Pharmacy Application Specialist will use their clinical, computer science and/or technical skills to support the hospital's main Health Information System (HIS), Epic. The Specialist will work closely with clinical and other teams to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages throughout the implementation; develop and document policies and procedures that will support use of the system; and act as a liaison between end users, Epic and third-party vendors to ensure clear communication and alignment. **Here's What You'll Get To Do** + Daily operational support and troubleshooting working with team members, end users, Epic vendor and other third-party vendors to investigate and prioritize addressing issues and requests + Perform in-depth analysis of workflows, define requirements, analyze, build, test and implement small to large initiatives + Assess new functionality in system releases, software updates and fixes to ensure compatibility with organizational standards and practices + Develop and document procedures for implementing system changes and other tasks/projects to support team knowledge base + Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders + Lead and represent application in organizational projects that have significant impacts to patients, families, and clinical care teams + Work closely with business intelligence developers, technical and training teams to deliver high customer service for operational and project support **Here's What You'll Need** **Essential Requirements** + Registration as a Registered Pharmacist or Pharmacy Technician with the Ontario College of Pharmacists + Epic Willow Certification and previous experience with Epic (list all Epic certifications/proficiencies) + Post-secondary degree or diploma in a health-related field or experienced in clinical, patient access, health information or project management roles + Project/systems implementation experience + Proficiency in Microsoft Office applications (Outlook, Teams, Excel, PowerPoint, Visio) + Superior customer service and interpersonal skills + Strong communication, organization, problem solving, critical thinking skills and detail-oriented + Proactive, self-starter who can prioritize effectively, manage their time, and learn quickly + Team player who requires little supervision and fosters a positive and collaborative environment + Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project plan + Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built + Eagerness to learn the system and promote it within the organization + Understand importance and demonstrates ability to foster a culture of Equity, Diversity, and Inclusion **Preferred Requirements** + ServiceNow experience **Here's What You'll Love** + A focus on employee wellness with our new Staff Health and Well-being Strategy (https://2025.sickkids.ca/staffwellbeing/) . Self-care helps us support others. + A hospital that welcomes and focuses on Equity, Diversity, and Inclusion (https://2025.sickkids.ca/edi/) . + The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of _Healthier Children. A Better World_ . + For more on why you'll love working at SickKids, visit our careers site (https://www.sickkids.ca/en/careers-volunteer/careers/) . **Employment Type** + Casual + Hybrid **Our Commitment to Diversity** SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. (https://www.sickkids.ca/en/about/edi/workplace-inclusion/) **Accessibility & Accommodation** If you require accommodation during the application process, please reach out to our aSKHR team (ask.hr@sickkids.ca) . SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. **How To Apply** Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. **Tip:** Combine your cover letter and resume into **ONE** document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.