CTG is seeking Epic Production Support Analysts to join our team. The Epic Production Support Analyst team provides day‑to‑day operational support, troubleshooting, and system maintenance for Epic ClinDoc and Epic Orders. These analysts ensure stable, efficient, and accurate clinical workflows across inpatient units and provider teams. The roles focus on resolving production issues, optimizing documentation and ordering workflows, and partnering with clinical stakeholders to maintain a high‑quality electronic health record environment. Two positions will specialize in ClinDoc, supporting inpatient clinical documentation tools. One position will specialize in Orders, supporting provider ordering workflows, order sets, and clinical decision support. Key Responsibilities General Responsibilities (All Analysts) Provide tier‑2/3 production support for assigned Epic modules, resolving incidents, break/fix issues, and service requests. Monitor system performance, identify recurring issues, and implement sustainable solutions. Collaborate with clinical, operational, and IT teams to understand workflow needs and translate them into system improvements. Participate in on‑call rotation or after‑hours support as needed. Assist with upgrade testing, release notes review, and validation of new features. Maintain accurate documentation of build, workflows, and support processes. Follow change control procedures and organizational governance standards. Role‑Specific Responsibilities Epic ClinDoc Analyst (2 positions) Support inpatient clinical documentation tools including flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates. Troubleshoot issues related to nursing and provider documentation, charting tools, and workflow routing. Maintain and optimize flowsheet rows, groups, templates, and documentation‑related decision support. Partner with nursing leadership, clinical educators, and inpatient operations to improve documentation efficiency and compliance. Assist with initiatives related to regulatory documentation, quality measures, and clinical standardization. Epic Orders Analyst (1 position) Support provider ordering workflows including order sets, preference lists, order panels, and clinical decision support. Troubleshoot issues related to order entry, routing, order transmittal, and downstream system communication. Maintain and optimize order sets, order composer tools, and decision support rules. Collaborate with physicians, pharmacists, nursing, and ancillary departments to ensure safe and efficient ordering workflows. Support regulatory and safety initiatives related to ordering, medication workflows, and clinical pathways. Qualifications Required Epic certification or accreditation in ClinDoc or Orders, depending on the role (or willingness to obtain within required timeframe). Experience supporting Epic applications in a healthcare or IT environment. Strong analytical and problem‑solving skills. Ability to communicate effectively with clinical and operational stakeholders. Detail‑oriented with strong organizational skills and the ability to manage multiple priorities. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $90,000 to $105,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.