CTG is seeking to fill a Epic Managed Services Support Analyst position for our client. Location: Remote Duration: 2 years Duties: Provide Tier 2 support for Epic ClinDoc, Orders, Stork, and ASAP within a managed services model. Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices. Participate in on-call rotations and after-hours support as required. Analyze clinical workflows and end-user issues to identify root causes and recommend solutions. Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management. Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes. Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules. Support content updates, regulatory changes, and clinical best-practice enhancements. Maintain system build documentation and configuration standards. Participate in Epic upgrades, patches, and managed services release cycles. Perform unit, integrated, and regression testing. Support validation of clinical workflows and ensure minimal disruption to end users. Document incidents, root cause analyses, and resolution steps. Communicate effectively with clinical users, managed services leadership, and technical teams. Escalate complex issues to Epic or internal technical teams as needed and follow through to resolution. Assist with end-user training, tip sheets, and workflow documentation. Contribute to knowledge bases and standard operating procedures (SOPs). Serve as a subject matter expert (SME) for supported Epic modules. Skills: Epic ClinDoc Epic Orders Epic Stork (OB) Epic ASAP (ED) Managed Services Support Clinical Workflow Optimization Incident & Problem Management Epic Configuration & Build Healthcare IT Experience: Bachelor’s degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience. 3+ years of Epic application support experience, including hands-on experience with: Epic ClinDoc Epic Orders Epic Stork (OB) Epic ASAP (Emergency Department) Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings. Experience supporting Epic in a managed services or shared services environment. Ability to troubleshoot complex clinical application issues under time-sensitive conditions. Education: Epic ClinDoc, Orders, Stork, and/or ASAP certification(s) (preferred). Clinical background (RN, LPN, or allied health experience) (preferred). Experience working in a 24x7 support model with SLAs and ITIL processes (preferred). Experience with Epic upgrade and release management cycles (preferred). Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.