The AAC Tech Support Specialist provides clients technical support via phone, video, email and in-house. Documents support interactions, including interaction details and resolutions Tests and provides feedback on related software and technologies

JOB FUNCTIONS:

Provides clients technical support via phone, video, email and in-house Troubleshoots to help clients who have issues with their devices Helps to prepare equipment and accessories for speech-generating devices prior to shipment Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers