Job Purpose: 

To provide customer service to internal and external customers and provide administrative support to the Entertainment Manager.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Coordinates advertising processes creative requests, prepares advertising schedules and assists in production.  Pays expenses by receiving invoices, reviewing and verifying invoices for accuracy, obtaining approvals and submitting for payment. Coordinates theatre ticket sales by building a show in reservation and ticketing software programs, blocking out complimentary tickets per operational needs taking reservations, entering reservation data into database, booking, logging, and distributing tickets on show days, providing talent agents with counts of sold tickets as requested, - Provides customer service providing box office booth services on show days, assisting with catering & meal arrangements, assisting artists as needed, distributing meet and greet passes to appropriate guests, informing Marketing and Entertainment Manager when shows are sold out, and furnishing prospective theatre renters with rental packages. - Provides administrative support to the department by answering and screening calls, sending out lead packets as requested, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating entertainment schedules, providing schedules to appropriate departments, documenting and forwarding reports, complaints, suggestions and commendations to appropriate department and Entertainment Manager, and maintaining entertainment files. - Reconciles and closes out shows indicating no shows and cancellations, removing names from wait list, designating and calculating tickets to specific departments based on request. Maintains an adequate supply of departmental supplies by auditing stock on hand, researching purchasing options as instructed by the Event Production Manager, Security Administrative Manager or Security Entertainment Vice President, processing supply requisitions and returns according to established procedures, and receiving, organizing and storing supply inventory. Organizing Entertainment offices and updating entertainment posters by picking up and displaying back of house-

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D. 2 years customer service experience

Desirable:

Hospitality experience Casino or Hospitality marketing experience Theatre ticket sales experience 2 years office administration

Skills and Knowledge:

Essential:

Ability to work in a fast paced environment and meet deadlines Ability to interact effectively with customers, vendors and employees Ability to prioritize and perform multiple tasks and assignments Ability to maintain file systems Ability to perform simple mathematical calculations Ability to communicate effectively in the English language Ability to complete forms, documents and written reports Ability to maintain professionalism and composure Ability to sit and stand for up to eight ten hours at a time Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to work in a smoking environment Ability to appear for work on time Working knowledge of MS Word and Excel

Desirable:

Multi-lingual

Supervisory/Managerial Accountability:

Direct:      None

Indirect:    None