Job Title: ESS Account SpecialistJob Description

The Enterprise Special Services (ESS) team is expanding rapidly and is in search of a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers utilizing Inbound Transportation. As innovation within transportation and logistics continues to be a driving force, this role focuses on evaluating network shipper defects and implementing improvements through shipper coaching and performance management. The candidate will engage directly with shippers to develop solutions and take action to enhance shipper performance metrics.

ResponsibilitiesMonitor, verify, and present data daily.Overcome transportation disruptions and other barriers in real time.Identify root causes of transportation defects.Maintain daily logs on assigned shippers.Lead weekly calls with assigned shippers.Conduct Daily Business Review Stand-up calls.Essential SkillsExperience in account management and customer service.Proficiency in Excel.Problem-solving skills in transportation, intermodal, and supply chain contexts.Additional Skills & QualificationsStrong relationship-building and organizational skills.Effective communication skills.Experience in logistics, supply chain, or related industries such as party planning, event coordination, real estate, sales, or restaurants.Basic data analytical skills.Experience writing process improvement proposals.Entry-level knowledge of MS Excel and ability to navigate and interpret data.Work Environment

The team operates in a dynamic environment, providing ample support and training for hard skills. Emphasis is placed on interpersonal and organizational skills to ensure success. The work setting is 100% team-oriented.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 5, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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