Job Title: ESS Account Specialist
Job Description

The Enterprise Special Services team is expanding rapidly and is in search of a highly skilled and motivated Account Specialist. This role is designed to enhance the shipper experience for vendors and sellers utilizing inbound transportation services. With a focus on driving innovation in transportation and logistics, we are committed to evaluating our current network shipper defects and implementing improvements through coaching and performance management. The selected candidate will collaborate directly with shippers to develop solutions and take proactive measures to enhance shipper performance metrics.

ResponsibilitiesMonitor, verify, and present data daily.Overcome transportation disruptions and other barriers in real-time.Identify transportation defect root causes.Maintain daily logs on assigned shippers.Lead weekly calls with assigned shippers.Conduct daily business review stand-up calls.Essential SkillsTransportation and supply chain industry experience.Strong customer service and interpersonal skills.Self-starter and problem solver.Proficiency in logistics, vendor management, account management, fleet, and transportation.Additional Skills & Qualifications2 years of experience in logistics, supply chain, or relevant industry preferred.Understanding of basic data analytical skills.Experience in writing documents on process improvement proposals.Entry-level knowledge of Microsoft Excel, including pivot tables.Ability to communicate effectively and build good relationships.Work Environment

This position offers a hybrid schedule with two days in-office (Monday & Tuesday) and three days remote until January 2025, after which it will transition to a full-time in-office role. The work environment is highly collaborative and friendly, spread across three regions: Phoenix, Nashville, and Atlanta. The office is situated in a 20+ floor high-rise featuring an in-house café, snack bar, rooftop, and free coffee. The team culture is laid-back yet fast-paced, encouraging idea exchange and problem-solving.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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