Job Code: #15538
Title: Engineer - Service & Support
Date Posted: 23/02/2024
Job Type: Permanent
Job Location: HCMC

Job Description:

Position: Engineer - Service & Support
Industry: Industrial Automation
Working Time: Monday - Friday (subject to modification based on customer preferences)
Working Location: HCMC + Travel to customers' sites (Locations: Vietnam, Thailand, Malaysia & Indonesia)
Interview Round: 2 rounds

RESPONSIBILITIES  Develop an in-depth understanding of company’s products, and solutions  Assess the performance of the bots timely  Perform routine maintenance to ensure optimal functionality  Troubleshoot and diagnose technical issues and malfunctions  Effectively repair or replace faulty components and ensure bots are fully operational  Document and maintain detailed service records and reports  Address customer concerns and escalate complex issues to the appropriate teams  Build and maintain enduring customer relationships; provide proactive recommendations to enhance customer satisfaction  Train end users on operating and maintaining the bot  Stay informed about company products, the competitive landscape, and industry trends  Ensure that service procedures and standards are adhered to at all times  REQUIREMENTS Background: Bachelor's or Master’s degree in Mechatronics (degree in robotics is most preferred) Proven experience in servicing, repairing, or maintaining AMRs or robots Ability to run/execute C/C++/Python based tools to collect data Ability to understand logs, analyze and troubleshoot problems Working knowledge of embedded systems, and updating firmware Working knowledge of Linux is an added advantage Excellent communication and interpersonal skills Customer-centric with a commitment to delivering exceptional solutions and service Willingness to travel to customer sites for demos, solutioning, and service Working knowledge of using Jira or similar tools CONTACT INFORMATION Email: thong.luu@manpower.com.vn (Harvey) LinkedIn: https://www.linkedin.com/in/harveyliubb/