Job Description **Key missions of the position:** We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems. **Responsibilities** : + Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock + Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines. + Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed. + Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. + Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager. + NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team. + Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued. + Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order. + Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards. **Education :** + Bachelor Degree or Diploma in electrical & electronics. **Experience:** + Minimum of 5-6 years of experience in a similar role (Field service) preferably in the transportation railways (Metro) or Lifts and escalator with Good troubleshooting skills **Competency :** Reading and interpreting circuit diagrams - Very Good Knowledge on software installation - Good Troubleshooting & repair - Excellent problem-solving abilities - Excellent Microsoft Office - Very Good Communication ( English speaking and writing) - Very good Bengali is an added advantage **Location** Kolkata will be the location for this role however, the field service engineer role is assignable anywhere in India based on the workscope. Candidate should be willing to relocate based on business need. Additional Information **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.