**DESCRIPTION** Job Summary A customer-focused individual contributor who demonstrates proficiency in performing **complex diagnostics, repairs, overhauls, and rebuilds** on multiple engine and power generation products, primarily at customer sites, with minimal supervision. The role supports **marine customers** and may provide technical guidance, coaching, and work direction to less experienced technicians while ensuring high standards of safety, quality, and customer satisfaction. Key Responsibilities Customer & Field Service Delivery + Establish and continuously develop productive customer relationships by providing prompt, efficient, and professional service support. + Perform complex diagnostics, troubleshooting, repairs, overhauls, and rebuilds on marine engines and related systems at customer sites. + Translate customer complaints into structured troubleshooting plans using guided workflows, service publications, and specialized diagnostic tools. + Validate repairs by duplicating and resolving reported issues and ensuring customer acceptance. + Identify and communicate additional service and sales opportunities during customer interactions. Diagnostics, Repair & Maintenance + Apply specialized mechanical and electronic service tools, diagnostic software, and Cummins/OEM service documentation to isolate and repair failures. + Perform preventive maintenance activities as per documented schedules and standards on engines and related components. + Analyze interactions of engine systems including fuel, exhaust, cooling, aftertreatment, electrical, controls, and sensors. + Disassemble and assemble engines or generators following Cummins guidelines to ensure quality, safety, and cleanliness. + Inspect, repair, or replace components per reuse and progressive damage guidelines to minimize customer cost of ownership. Technical Escalation & Knowledge Sharing + Escalate unresolved or complex technical issues to product specialists or supervisors using established escalation processes. + Capture and document troubleshooting steps and technical findings to ensure continuity and timely resolution. + Coach, mentor, and develop technicians or apprentices; transfer technical knowledge and best practices. + May review repair plans, parts lists, and provide work direction to support team effectiveness. Documentation & Compliance + Complete required service documentation including service worksheets, timesheets, warranty claims, and quality records using business systems or manual forms. + Maintain accurate customer, equipment, and service history records in service management systems. + Ensure strict adherence to Cummins Health, Safety & Environmental (HSE) policies, procedures, and legislation. + Report all safety incidents, hazards, or non-compliances to site management and supervisors. + Maintain service vehicle, tools, and equipment in a clean, safe, and operational condition. Continuous Development + Complete technical, safety, and product training in line with skill progression and business requirements. + Actively seek opportunities for self-development and continuous improvement. **RESPONSIBILITIES** **Qualifications** + Apprentice Trained Engine Technician (preferred). + Vocational diploma from a relevant technical institution. + Locally valid driving permit. + This position may require licensing or authorization for compliance with export controls or sanctions regulations. **Skills & Competencies** **Technical & Functional Skills** + Strong experience with **marine engines** ; exposure to Cummins engines or generators preferred. + Expert-level knowledge of engine diagnostics, repair, overhaul, and maintenance. + Proficiency in using electronic service tools, diagnostic software, and mechanical service equipment. + Ability to interpret complex interactions between mechanical and electrical engine systems. + Strong service documentation and reporting skills. **Core Competencies** + **Customer Focus** – Builds strong customer relationships and delivers customer-centric solutions. + **Communicates Effectively** – Clearly conveys technical and non-technical information across audiences. + **Manages Complexity** – Effectively diagnoses and resolves complex technical issues. + **Develops Talent** – Coaches and mentors junior technicians and apprentices. + **Manages Conflict** – Resolves conflicts professionally with minimal disruption. + **Self-Development** – Continuously builds technical and professional capability. + **Health & Safety Fundamentals** – Champions proactive health and safety behaviors in the field. + **Values Differences** – Recognizes and respects diverse perspectives and cultures. **QUALIFICATIONS** **Experience** + Significant field service experience, preferably in **marine engine applications** . + Mandatory experience working directly with marine customers. + Expert-level experience with engine products and systems. + Proven customer service experience in field-based environments. + Experience providing technical guidance and coaching to junior technicians is preferred. **Job** Service **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Technician **ReqID** 2423130 **Relocation Package** No **100% On-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.