At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.

Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.

Key job responsibilities
DELIVERY
· Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, milestones, budgets, and defining success criteria.
· Demonstrate hands on expertise in project management and agile best practices across large and complex engagements.
· Lead project team to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
· Collaborate with AWS internal stakeholders to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.

COMMUNICATION
· Excellent presentation, communication, and relationship building skills, across all levels of management.
· Interface with various customers and internal AWS stakeholders which consists of senior leadership teams and project-level resources such as SMEs.

TEAMING
· Proven success in working with dispersed teams and executive leadership in a complex customer environment.
· Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.

This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.

딜리버리
· 고객의 요구 사항, 사업영역 및 성공지표에 대한 이해를 바탕으로 AWS 영업, 프리세일즈, 트레이닝 및 지원 팀과 협력하여 고객의 기대를 상회하는 솔루션을 제공
복잡한 프로젝트 전반을 관리하고, 애자일 모범 사례에 대한 전문 지식 제공
· 프로젝트 거버넌스 계획/일정, 팀 목표, 주요 마일스톤, 예산 관리와 성공지표 정의를 포함하는 프로젝트 life cycle의 모든 단계를 성공적으로 계획, 구성 및 관리
· 프로젝트팀이 고객의 비즈니스 성과와 목표를 달성하도록 이슈, 리스크, 의사 결정 및 업무를 관리 및 지원
예산과 마감일의 압박 속에서 책임감을 가지고 일할 수 있는 능력

솔루션
· 고객의 환경과 제약 사항에 대한 이해를 바탕으로 개인 혹은 다양한 조직을 리딩하여 프로젝트 목표를 분석하고 달성하기 위한 계획 수립을 통해 AWS 팀 멤버, 관계자 / SME 및 서드 파티의 목표 달성을 지원
· 전략적 사고를 통해 프로젝트 목표를 달성하기 위한 계획의 수립 및 실행
· 고객의 사업/재무적인 목표 달성을 지원

커뮤니케이션
· 뛰어난 프레젠테이션 및 의사 소통 (구두 및 서면) 능력
· 외부 경영진 레벨 및 내부 AWS 이해 관계자와의 커뮤니케이션

팀워크
· 복잡한 고객 환경에서 다양한 팀 및 경영진과의 협력 도출
·Cross functional (로컬 또는 원격) 팀원, 주요 관계자, 임원 및 프로젝트에 관여하거나 영향을 받는 개인 또는 조직을 효과적으로 통합하고 동기를 부여하며 관계를 구축
· 매트릭스 환경에서 다양한 업무 관계자를 관리
· 다른 팀과의 협상, 갈등 조정, 긍정적인 영향력 행사 및 성과 도출

A day in the life
This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.

고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위하여 고객을 방문해야 할 수 있습니다.

About the team
About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Professional Services team at AWS is responsible for assisting enterprise customers as they shift to the cloud by incorporating our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes. As part of our team, you’ll accelerate the adoption of our products all while advocating for the success of our customers.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

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