**CTG is seeking to fill an Endpoint Coordinator position for our client.** **Location:** Rochester, MN **Hours:** Monday – Friday, 7:30am to 4:00pm **Duties:** + Act as the primary customer liaison for all workstation environment moves, adds, and change requests. + Coordinate the ordering, configuration, installation, and removal of computers, printers, copiers, and related peripheral equipment across client campuses. + Work directly with customers to evaluate needs related to new service requests, preferred device configurations, product inquiries, order status, and returns. + Gather, document, and evaluate detailed customer requirements to ensure orders are accurate, complete, and aligned with business needs. + Place electronic equipment orders within enterprise ordering systems, identify and troubleshoot ordering issues, and collaborate with senior team members and Supply Chain partners to resolve issues while keeping customers informed. + Deliver high-quality customer service through effective interpersonal communication, organization, and time management in a team-based environment. + Apply project coordination skills to evaluate process improvement opportunities across the equipment order lifecycle. + Maintain thorough documentation and clearly communicate hardware/software requirements, purchase requisitions, moves/adds/changes coordination, scheduling, and related workflows to a large and diverse customer base. **Skills:** + Excellent computer troubleshooting and problem-solving skills. + Strong understanding of computer-related terminology (CPU, networking, client/server, LAN/WAN, etc.) to appropriately evaluate customer requests and align solutions. + Experience using ticket tracking systems and related tools for documentation and workflow management. + Working knowledge of PC and Mac computers, printers, scanners, and multifunction devices, including associated hardware and software. + Ability to manage multiple priorities, adapt to changing workloads, and support high-priority requests or special projects. + Proven ability to build and maintain strong working relationships with internal and external customers. **Experience:** + See Education section for required experience levels. **Education:** + High School Diploma or GED with four (4) years of experience in project coordination, order fulfillment, or a customer service role; **OR** + Associate’s degree with two (2) years of experience in project coordination, order fulfillment, or a customer service role; **OR** + Bachelor’s degree with demonstrated excellent computer troubleshooting and problem-solving skills. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Tana Stilloe at** **Tana.Stilloe@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $24.00 to $27.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefits package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.