Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Employee Services Generalist is part of the Talent Service Delivery team based in Amsterdam, which designs and delivers the infrastructure and operations to provide an outstanding employee experience throughout Netflix employees' full lifecycle in the local market. 

This hire will be a key player, interacting with employees daily to address their employment questions and needs. The role supports the main functions within the Employee Services Generalist team: onboarding, offboarding, mobility, leaves of absence & benefits. This position will be expected to be highly independent and proactive in identifying and implementing positive improvements in the employee experience, aligned with our culture, in the local market and across the region.  

The team's role encompasses scaling Netflix's global talent organization, enabling Talent partners to focus on strategic initiatives by fostering an empowering culture, driving operational excellence, and ensuring a proactive approach to meeting employee needs with a culture of continuous improvement.

Responsibilities

You will be responsible for delivering services at key moments in the employee lifecycle, such as onboarding, offboarding, leaves of absence, and international transfers. 

Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations. GTOCs are our employees’ first point of contact; however, Generalists are key partners to enable excellence in overall service delivery.

Develop and maintain documentation to maintain a robust knowledge management base and service catalogue, in collaboration with internal partner teams (Payroll, Benefits, Mobility, Talent Acquisition), to continuously improve processes and services.

Lead or participate in regional and global projects, partnering with the Talent Operations team to document new processes and train delivery teams.

Partner with our Talent and Employment Legal teams to review compliance requirements and their implementation. You ensure adherence to compliance regulations while embracing balanced and practical decision-making.

Drive process improvement efforts that can further enhance our service delivery by evaluating and assessing existing processes, using data-informed insights.

Skills and Abilities

Critical and Strategic Drivers

Exemplify the Netflix Culture Memo values, fostering excellence and collaboration.

Ability to simplify complex concepts and identify root causes to ensure solutions are scalable and sustainable

An analytical and data-informed mindset, capable of leveraging and analyzing data to inform decisions and strategies

High Level Execution & Expertise

Excellent judgment with a high level of attention to detail and accuracy

Critical thinker who approaches work with a positive can-do attitude and thrives in ambiguity

Strong influencing skills to work with partner teams, establishing clear responsibilities and alignment 

Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes.

Core Support & Teamwork

Comfortable working in a culture that values candor, transparency, and courage

Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes

Familiarity with Project Management principles

Qualifications

Bachelor's degree in HR, Business, or related field (or equivalent work experience); relevant HR certifications are a plus

3+ years of experience in HR Operations, HRBP, or similar roles

Proven track record of successfully managing complex processes, projects, and initiatives

Experience working with Workday

Experience using Zendesk or another CRM is desirable

Strong grasp of employment laws and regulations in the Netherlands, especially the Gatekeeper Act (‘Wet Verbetering Poortwachter’)

Understanding of data analysis tools and techniques

Exceptional communication and interpersonal skills

Fluency in English and Dutch is required

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.