At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Schedule: Monday - Friday | 12pm - 8:30pm EST

Schedules may be adjusted based on business need.

Responsible for provision of telephone-based consultation, counseling and informational services to members.

Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care

Member Support:

Consultation - Provides telephone triage, crisis intervention and related services.Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.Determines appropriate intervention, action steps in dealing with member’s situational concerns including members in crisis.

Counseling:

Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.Can consist of individual, joint or family sessionsCan be stand alone or on-going sessionsProvides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member’s theory of change.Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.Provides intensive case management and consultation for clinical risk cases and management referrals.

Informational Services:

Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programsAssists members with linkage to resources to aid in the alleviation of stressors

Team member support:

Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all membersInteracts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific casesProvides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems

Compliance with Policies and Regulatory Standards:

Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development

Required Qualifications

1+ year of crisis intervention skills requiredValid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.24x7x365 call center coverage needed, holiday coverage may be required

Preferred Qualifications

1+ years of EAP, Behavioral Health or Social Services experienceExperience working with diverse populations - Familiarity with brief therapy models and Motivational InterviewingCall Center work experience preferredAbility to establish and maintain rapport quickly to develop a high level of customer trustExperience in facilitating patient/client positive behavior changeStrong computer and literacy skillsExperience in handling mental health, psychiatric care, family situations and relationship concerns preferred

Education

Master’s Degree in behavioral health counseling profession.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/12/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.