Emergency Contact Centre Operator - Full time

Location: Knowlhill / Milton Keynes 
Hours: 37.5 hrs/week, Wednesday to Sunday, 06:00 to 14:00 (includes bank holidays and cover as required)

About us
Teletrac Navman Connected Services supports over 325,000 subscribers with vehicle security and connected technology. We deliver stolen vehicle tracking, EV charging, emergency call and breakdown services across multiple regions, combining technical excellence with compassionate customer care.

The role
Work within a small operations team handling phone and email contacts from customers who may be stressed or emotional. You will use our systems (full training provided) to respond to alerts, manage theft reports and handle emergency and breakdown calls calmly.

Key responsibilities 

Provide empathetic, confident telephone and email support, including handling callers in distress. Respond promptly to system alerts and alarms.Log and manage vehicle theft reports and related documentation.Triage and manage: EV Charging support, Emergency and Breakdown calls, following procedures and Service Level Agreements.Complete administrative tasks and maintain GDPR compliance.
 

About You
We’re looking for a great customer service individual, living in or near Milton Keynes, with full rights to work in the UK.  

What you’ll bring

Confident phone skills and a knack for excellent customer service.Comfortable with working on multiple systems, and quick to pick up new software. Able to learn new tasks and adapt to different processes.Good at focusing and prioritising, even when things get busy.Great attention to detail, with strong reading, writing, and number skills.Fluent English, both written and spoken.A positive, can-do attitude that helps you solve problems on the fly.Eager to learn, develop and adopt new skills and methods with a can-do approach.

Desirable 

Good geographical awareness.

What we offer 

A supportive environment with training on our systems and clear opportunities to develop your skills and career. Meaningful work helping customers during urgent and emotional situations.

How to apply
If you’re interested in a challenging role where your calm, caring approach makes a difference, please apply. 
Shortlisted candidates will be given the full job description; interviews will be conducted via Teams and in person at the Milton Keynes office.

Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK and be able to attend the office in Milton Keynes.

#LI-DL1   #LI-Hybrid
 

 

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!